2 Replies Latest reply on Feb 7, 2015 4:34 AM by skatingdodger

    Premiere Elements 11 "stops working" on first run

    skatingdodger

      When I run Premiere Elements the first time it comes up with the message "Premiere Elements 11 has stopped working".  On starting the second time, it starts ok until the system is booted again. This is from the Event log -

      Log Name:      Application

      Source:        Application Error

      Date:          06/02/2015 11:35:42

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Rog-PC

      Description:

      Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d27e

      Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6

      Exception code: 0xc0000005

      Fault offset: 0x0000d709

      Faulting process id: 0x98c

      Faulting application start time: 0x01d04200fd8a8739

      Faulting application path: P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

      Faulting module path: C:\Windows\system32\KERNELBASE.dll

      Report Id: 47999bbb-adf4-11e4-b21e-0023545cca31

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-02-06T11:35:42.000000000Z" />

          <EventRecordID>23032</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Rog-PC</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Adobe Premiere Elements.exe</Data>

          <Data>11.0.0.0</Data>

          <Data>5041d27e</Data>

          <Data>KERNELBASE.dll</Data>

          <Data>6.1.7601.18409</Data>

          <Data>531599f6</Data>

          <Data>c0000005</Data>

          <Data>0000d709</Data>

          <Data>98c</Data>

          <Data>01d04200fd8a8739</Data>

          <Data>P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe</Data>

          <Data>C:\Windows\system32\KERNELBASE.dll</Data>

          <Data>47999bbb-adf4-11e4-b21e-0023545cca31</Data>

        </EventData>

      </Event>

        • 1. Re: Premiere Elements 11 "stops working" on first run
          A.T. Romano Level 7

          skatingdodger

           

          On what computer operating system is your Premiere Elements 11 running?

           

          Let us start with the video card/graphics card on this. Assuming Windows, what does the Device Manager/Display Adapters show for

          video card/graphics card? How many cards? And, is the card driver version up to date according to the web site of the manufacturer of the card?

          (We may come back to this later and ask for a roll back of the driver version to determine if that makes any difference/)

           

          Does the problem exist with and without the antivirus and firewall(s) disabled?

           

          Are you using a pen and tablet device or mouse?

           

          Did you install the program to the default location on the Local Disk C? If not, then consider, with save to Local Disk C default according

          to the following sequence

           

          uninstall of the program using the usual Control Panel way

          then..free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls

          CCleaner - Download

          and then reinstall with antivirus and firewall(s) disabled.

           

          Please review and consider, and then we can decide what next based on your results.

           

          Thank you.

           

          ATR

          • 2. Re: Premiere Elements 11 "stops working" on first run
            skatingdodger Level 1

            Hi, thanks for the quick reply - quite a few things to check out.

            I'm on Windows 7 Pro

            I'll check if the graphics card driver is up to date  (it probably isn't) and test out your other suggestions, thanks