3 Replies Latest reply on Feb 6, 2015 11:41 PM by defkopta116

    Photoshop CC crashing right after opening

    defkopta116 Level 1

      Hi everyone,

       

      I've got Id and Adobe Reader Pro XI working fine on CC, but Photoshop keeps crashing every time I open it.

       

      I've tried uninstalling and reinstalling, signing out of CC, and updating my graphics card. So far no joy. I'm a bit of a noob at all this, so bear with me if it's a simple mistake.

       

      I would truly appreciate any assistance - as the online help chat online redirects me to call the helpline, and calling the helpline can only be done in office hours...when I'm in an office doing work! Gah.

       

      My comp is running Windows 7, with an ATI Radeon HD 5670 Graphics Card. Now updated. Nearly 5 GB of RAM, and 1GB dedicated graphics, so that should be okay.

       

      Cheers.

      Error message.jpg

       

      Fault bucket 92018673, type 20

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: Photoshop.exe

      P2: 15.2.2.310

      P3: 5480338c

      P4: atiocl64.dll

      P5: 2.3.451.0

      P6: 4cfd9adc

      P7: c0000005

      P8: 0000000000074fd0

      P9:

      P10:

       

      Attached files:

      C:\Users\7\AppData\Local\Temp\WER2175.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\Users\7\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_580332 2be2d73bfdaf03cbfbfff61c8867dc8_208039d5

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 17447da6-ae91-11e4-9b8a-002522ad304a

      Report Status: 0

       

       

       

      ________________________________

       

       

      Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c

      Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc

      Exception code: 0xc0000005

      Fault offset: 0x0000000000074fd0

      Faulting process id: 0x540

      Faulting application start time: 0x01d0429dd3bec301

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Faulting module path: C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll

      Report Id: 17447da6-ae91-11e4-9b8a-002522ad304a