8 Replies Latest reply on Mar 31, 2015 3:36 AM by shreya

    E_AUTH_NOT_READY

    giorgiog75546803

      How do I get around the above error message, when trying to authenticate or validate Adobe Digital Editions? i have pc windows 8 and this link doesn't work Error "E_AUTH_NOT_READY" | Digital Editions

        • 1. Re: E_AUTH_NOT_READY
          WonTolla

          There are other threads on this topic suggesting you de-authorize and authorize anew your computer.

          I cannot even de-authorize my computer; I get the E_AUTH_NOT_READY error.

          I have tried uninstalling and reinstalling ADE 4.0 to no avail

           

          Extremely frustrated.

          • 2. Re: E_AUTH_NOT_READY
            jenr85332011

            Same. Nobody seems to be able to answer this.

            • 3. Re: E_AUTH_NOT_READY
              Dominic Michael Adobe Employee

              Please try out the below solution.

               

              Mac:

                1. Deauthorize ADE. To do so, navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to trash.
                2. Authorize ADE again.

               

              Windows:

                1. Click Start > Run.
                2. Type regedit and then press Enter. The Registry Editor opens.
                3. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
                4. Right-click the Adept key and click Delete.
                5. In the Confirm Key Delete dialog box, click OK. ADE is deauthorized now.
                6. Authorize ADE again.

               

              Hope this solves your problem

              • 4. Re: E_AUTH_NOT_READY
                carstenb90970274 Level 1

                Hi,

                 

                I have the same problem on Win8. I can not deauthorize, when I try I get the E_AUTH_NOT_READY error.

                 

                There seems to be no solution and nobody a adobe seems to care´.

                 

                Yery frustrating!

                 

                Carsten

                 

                 

                • 5. Re: E_AUTH_NOT_READY
                  shreya Adobe Employee

                  For this problem, you need to deauthorize and authorize ADE again.

                  Launch ADE

                   

                  Help -> Erase authorization.

                  ADE will be deauhorized.

                   

                  Now again AUTHORIZE ADE

                  Help-> authorize computer.

                   

                  Error will be fixed !!

                  • 6. Re: E_AUTH_NOT_READY
                    carstenb90970274 Level 1

                    Help -> Erase authorization does NOT WORK !!!

                     

                    It says (in German) "authorsation can not be deleted, please try later!"

                    • 7. Re: E_AUTH_NOT_READY
                      carstenb90970274 Level 1

                      It is really frustrating: I spent now an hour to find out how to access the chat-support and thta it simply does not work when you use Firefox :-(

                       

                      Seems to work technically now by using IE, but nobody is answering.

                       

                      I will never ever buy any books again that a licenced by for digital-editions. This feels like someone is "robbing" the content you payed good mony for.

                      • 8. Re: E_AUTH_NOT_READY
                        shreya Adobe Employee

                        If due to some reason, you are unable to deauthorize ADE, follow the below steps:

                         

                        Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

                        ADE will be deauthorized now.

                        Now Authorize ADE again.

                         

                        Windows:

                         

                        Choose Start > Run.

                        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

                        In the left pane of the Registry Editor, locate the following registry key:

                        HKEY_CURRENT_USER\Software\Adobe\Adept

                        Right-click the Adept key and choose Delete.

                        In the Confirm Key Delete dialog, click OK.

                         

                         

                        Your authorization will be deleted.

                        ADE will be deauthorized now.

                        Now Authorize ADE again.