4 Replies Latest reply on Feb 8, 2015 6:36 AM by JulieZagorski

    Lightroom 4 importing to a Network Share

    JulieZagorski

      Hello Everyone;

      I'm using a Windows 8.1 machine with Lightroom 4 and I could sure use your expertise in figuring out this problem.

      A few months ago I had 3 network drives fail and had to recover all of my images from DVD into a new drive and new desktop hard drive. I had to also rebuild my lightroom 4 catalog with over 35k images because somewhere along the line everything became corrupt and missing.

      I have started to rebuild my catalog database and want to add images from both the local hard drive and two network appliance drives that are shared with the desktop.

       

      The problem as I have it is that when I try to import either from the compact flash card into a new directory on the network share drives or simply add the images from the existing shared folders, the destination does not display the network shared drive letters and won't let me add them.  The really strange thing is that when looking at the top of the import dialog; it will allow me to "send" the images to the networked drive and create a sub-folder.  Of course when I actually begin the import; the process goes at a snails pace and just when I think everything will be imported or stored in its proper network destination folder; lightroom gives an error and tells me that none of the files were imported. 

       

      What I've done to try to fix the problem with the shares displaying:

      I've checked all the preferences and catalog settings against the recommended defaults here on adobe.com.

      I've troubleshoot the network drives protocol and made sure there were no security bugs hindering the display of the drives.

      I have added an allow policy in my Norton 360 firewall and anti-virus program.

      I also copied the CR2 files directly to the network drive; but lightroom will only let me import them through the Add a folder option in the folders file viewer.

       

      I really need some help Please because I've spent almost 4 days trying to get everything to work, even gone through all the tutorials here and considered upgrading to lightroom 5 to see if that would fix. I'm out of resources and as an old Novell Network Admin; I understand the communications going on in the network and how they should work together. Lightroom 4 is the only thing not connecting and I am at a loss why.

       

      Thanks in advance for your suggestions, fixes and general "do this" that I know you will provide.  Appreciate it!

      Julie

        • 1. Re: Lightroom 4 importing to a Network Share
          dj_paige Level 9

          The problem as I have it is that when I try to import either from the compact flash card into a new directory on the network share drives or simply add the images from the existing shared folders, the destination does not display the network shared drive letters and won't let me add them.  The really strange thing is that when looking at the top of the import dialog; it will allow me to "send" the images to the networked drive and create a sub-folder.  Of course when I actually begin the import; the process goes at a snails pace and just when I think everything will be imported or stored in its proper network destination folder; lightroom gives an error and tells me that none of the files were imported.

          There's no "send" in the Import dialog, so your statement that "it will allow me to 'send' the images" is meaningless. Could you please explain further?


          Also, could you quote the exact complete word-for-word error message verbatim?

          • 2. Re: Lightroom 4 importing to a Network Share
            Keith_Reeder Level 4

            Which OS?

             

            If it's Mac, and the error message relates to files not being read, it's actually likely to be a write permissions issue on the destination folder. Fix that.

            • 3. Re: Lightroom 4 importing to a Network Share
              JulieZagorski Level 1

              Hello Keith;

              Thanks for your reply.  The OS is Windows 8.1.  I have reviewed the write permissions in the network drive and they are read/write enabled.  Any other suggestions please?  Thank you!

              • 4. Re: Lightroom 4 importing to a Network Share
                JulieZagorski Level 1

                Hello dj_page;

                Thank you for your reply!

                The "Send to" I'm referring to is the "TO" field in the import window.  It allows me to select the network drive and opens the explorer window for me to select a directory.  Please notice in the Destination area that the network drive link is not present.

                 

                 

                The error message received after trying to copy to this destination is:

                 

                This is a screen capture of the Windows explorer showing the networked share links.

                 

                I'm hoping its a setting or something that I'm not doing properly to create this problem. I've traced the networking share policies and rights in windows, ran network troubleshooters from Windows 8.1 and there were some "Home Group" issues it fixed, I've ran a malware removal and I have Norton 360 internet suite installed where I've also checked the firewall settings and they appear to be allowing the shared drive access. Lightroom is the only program that will not recognize or display the Network File Share access links.  Sure could use your expertise! Thanks so much for the assistance!

                Julie