5 Replies Latest reply on Feb 11, 2015 9:43 AM by station_two

    stops working and all work is lost

    Freddy Monares

      Hi Guys!

       

      When Im working in Camera Raw 8.4 on my PC I have certain files that will make the program stop working when I click on DONE. Does anyone know whats going on. I had this problem before and called support. They said it was that my files were being worked on different computers.

       

      He walked me thru the fix but I cant remember what we did!!


      Help!!!

       

      If anyone know what how to fix would appreciate it. I think he deleted all the information from my files.

        • 1. Re: stops working and all work is lost
          Level 5

          Freddy Monares wrote:

           

          …They said it was that my files were being worked on different computers…

           

           

           

          You are not working over a network, saving to a server, are you?

          This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):

          If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.


          See: 

          http://kb2.adobe.com/cps/406/kb406793.html

            Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
           
               Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work.   It should.

              Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.

            If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.

          When problems arise, a lot of valuable work can be lost.

          • 2. Re: stops working and all work is lost
            Freddy Monares Level 1

            No I am not on a network. It is certain files only. Lets say I process 10 files at a time on Raw and it comes to save them I click on the DONE key. Whamo the sign comes up "Bridge has stopped working" then I go back and yes one if the files is corrupt. Doesn't happen all the time but once it happens on one file that file is always bad. Last time I did this the guy made me resave the files to my hard drive and some other stuff on my settings. Cant remember what we did.

             

            Thanks for all your help!!

            • 3. Re: stops working and all work is lost
              Level 5

              Oh, well, now you're bringing "Bridge" into the mix!    That's not Adobe Camera Raw.  It's Bridge that "stops working".

               

              First of all, update to the current ACR 8.7.1 ASAP.  Then give a lot more details so someone can help you.  Sorry, I don't do Windows or PCs myself.

               

               

              BOILERPLATE TEXT:

               

              Note that this is boilerplate text.

               

              If you give complete and detailed information about your setup and the issue at hand,

               

              such as your platform (Mac or Win),

               

              exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

               

              your settings in Photoshop > Preference > Performance

               

              the type of file you were working on,

               

              machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

               

              what troubleshooting steps you have taken so far,

               

              what error message(s) you receive,

               

              if having issues opening raw files also the exact camera make and model that generated them,

               

              if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.

               

              A screen shot of your settings or of the image could be very helpful too,

               

              etc.,

               

              someone may be able to help you (not necessarily this poster, who is not a Windows user).

               

              Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:

               

              http://forums.adobe.com/thread/419981?tstart=0

               

              Thanks!

              • 4. Re: stops working and all work is lost
                Freddy Monares Level 1

                I appreciate it anyways.

                • 5. Re: stops working and all work is lost
                  Level 5

                  That's very kind of you, Freddy Monares.