1 Reply Latest reply on Feb 8, 2015 6:41 PM by JJMack

My photoshop will not open!!

lamattra10 Feb 8, 2015 5:30 PM

I double click photoshop and it acts like its opening and then a message comes up and says "an unexpected and unrecoverable problem has occurred. Photoshop will exit now." How do I fix this?

1. Re: My photoshop will not open!!

JJMack Feb 8, 2015 6:41 PM (in response to lamattra10)

First thing to do is try resetting Photoshop preferences. As soon as you launch immediately press and hold Ctrl+Alt+Shift or CMD+OPT+Shift Photoshop should prompt do you want your Preferences deleted. Reply YES see if Photoshop then starts.
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