2 Replies Latest reply on Feb 9, 2015 9:41 AM by Peter Spier

    InDesign quits working before it initializes fully - help, please!!

    jenniez55

      I've used InDesign through Creative Cloud since April 2014 - this is new just today.  As InDesign is powering up, it quits working, with these details:

       

      Problem Event Name: BEX64

       

        Application Name: InDesign.exe

       

        Application Version: 10.1.0.70

       

        Application Timestamp: 5424e38b

       

        Fault Module Name: MSVCR110.dll

       

        Fault Module Version: 11.0.51106.1

       

        Fault Module Timestamp: 5098826e

       

        Exception Offset: 00000000000740c4

       

        Exception Code: c0000409

       

        Exception Data: 0000000000000007

       

        OS Version: 6.3.9600.2.0.0.768.101

       

        Locale ID: 1033

       

        Additional Information 1: 01c2

       

        Additional Information 2: 01c25fdf6c5440c6fa6771eb4b1592c9

       

        Additional Information 3: 60bd

       

        Additional Information 4: 60bd4c5d19fabc467d6494c4301e6be7

       

      My daughter talked me through rolling back the graphics driver.  Then I installed a driver from the Intel site.  Nothing has worked.  Can someone please help?  My newspaper is due at the printer in 8 hours!!