3 Replies Latest reply on Mar 15, 2015 10:40 AM by Rajashree Bhattacharya

    Annual Subscriptions with Automatic renewal

    carac16278628

      Since chat has been extremely UNHELPFUL.....Please let me know if you have any details to resolve my questions...

       

      1) Say I have an Adobe subscription that Is annual with automatic renewal, at the end of my term will I receive emails letting me know that my card will be charged? Is it only one email or many? How often are these emails send? (Example: Microsoft will send auto renew reminder emails 2 months, 1 month, 1 day, AND at day of expiration, to let customers know their card will  be charged soon- does Adobe do anything similar??) What is the timeline for email notifications (what days are they sent?)

       

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      2) What is the return policy? Say I go forward and let Adobe auto renew and charge my card, but 15 days into the second year I decide that I no longer want the subscription...how many days do I have to get full refund?

       

       

      THANK YOU TO ANYONE THAT CAN HELP! Adobe chat is EXTREMELY unknowledgeable.