20 Replies Latest reply on Mar 29, 2015 9:36 PM by Anwesha Dev Chaudhary

    4th day in a row premiere won't launch, Adobe where is your customer service?  Do they exist?

    joshuas99413889

      Bought elements and downloaded.  When I attempt to click either the organizer or photo editor option from the they both instantly crash. I have not been able to open the program at all.  Attempted to run as admin with no luck.  This is a fully authorized and activated copy I purchases from B&H photo and downloaded from their link and activated with adobe serial number.

       

      Windows report form Elements 13 has stopped working:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    PhotoshopElementsOrganizer.exe

        Application Version:    13.0.0.0

        Application Timestamp:    540242fd

        Fault Module Name:    libcef.dll

        Fault Module Version:    3.1750.1738.0

        Fault Module Timestamp:    539860dd

        Exception Code:    c000001d

        Exception Offset:    00000000020f3553

        OS Version:    6.1.7600.2.0.0.256.1

        Locale ID:    1033

        Additional Information 1:    1849

        Additional Information 2:    1849c65267ce2967d89f315e1c3c4b82

        Additional Information 3:    4bd2

       

      I have uninstalled with Ccleaner and reinstalled and I'm still getting this error message. I have zero problems with any other program.  It is installed on my new SSD.  Fact, this is the first crash i have seen on this computer of anything.  My specs are far above what I need but here is my comp just in case.

      Windows 7 custom built PC, AMD fx 8320 3.5ghz, MSI gtx 970, 8gb kingston hyper x ram, Asrock 970 extreme 4 MOBO, Corsair 600 PSU, Intel 730 256gb ssd

       

      Any help would be greatly appreciated!

       

      Thanks,

       

      Josh