So just reinstalled the program directly from adobe and I get the same message. This is the third time I have installed it.
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsEditor.exe
Application Version: 22.214.171.124
Application Timestamp: 54024871
Fault Module Name: libcef.dll
Fault Module Version: 3.1750.1738.0
Fault Module Timestamp: 539860dd
Exception Code: c000001d
Exception Offset: 00000000020f3553
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 1849
Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82
Additional Information 3: 4bd2
Additional Information 4: 4bd2aa1900d8927bd0f22b0bbfeb6f
Is there any sort of online chat support, I mean this is insane. I guess i didn't spend enough money to get phone support or so they say. I've spent 2 days trying to get this to work. What if I can't get it to work...no refunds? No tech support? Am I stuck with it? I have a degree in web development and build custom pc's on the side as a hobby. I'm about as tech literate as you can get and I cannot get this to work. It seems like there are virtually zero resources to assist except for the occasional generous member who chimes in. Where is Adobe at in supporting there products......? Just baffled and frustrated right now. WOW
This is the 4th time I have posted with no assistance from Adobe whatsover. I have been trying to get your product to work for 4 DAYS NOW. This is a product I paid my hard earned money for and has been completely useless with zero support from your company. This is the most pathetic excuse for "support" I have EVER SEEN BY FAR. How is this even legal that you sell a product that is broken and you completely ignore requests to help your consumers who keep YOU IN BUSINESS. Where is your online chat feature it says you have? Can't seem to find that anywhere although it says it exists, it must be hidden in some time space conitnuum with your customer service department. WHAT A JOKE. I will be tweeting, facebook posting and continuously reposting this thread in every forum you have until you stand behind your product and help me getting it working or give me my money back. You will not get away will selling me some broke piece of garbage software and stealing my money.
You have run into several problems besides you having problems with your Photoshop Elements purchase.
This is not Adobe, rather Adobe Premiere Elements Forum (video editing) which is a user to user forum.
Under that situation, instantaneous replies are not a given although we try to reply to a fellow user as soon as
possible. We are unscheduled visitors like yourself.
Your program appears to be Photoshop Elements, so somehow you have posted to the wrong forum.
Your thread should have been posted in the Adobe Photoshop Elements Forum (photo editing).
In the Adobe Photoshop Elements Forum you can get help user to user or ask there about your
opportunities to make contact with Adobe for Photoshop Elements issues.
You can re-post your thread (recommended) in the Adobe Photoshop Elements Forum or wait for a
moderator to see your thread here and move it from here to there.
I haven't run into any problems, I posted here because I am receiving no replies in the Photoshop elements forum. I do own Premiere elements as well and that isn't working either. This is simply an act of desperation sir.
I would LOVE for a moderator to see my thread.
If you want, let us work on Premiere Elements and getting it to work as we wait for help with the Photoshop Elements issue. I am suspecting and hoping one fix applies to both. Please see October 6, 2014 thread which gives the impression as being the same issue(s) that you are facing.
Please refer to post 6 of Adobe Staff
Please review and consider and then let us know your decision on how you want to proceed. This user wants you to succeed.
If your attempts to reach Customer Service result with a Ask the Community, you will be back in this user to user forum.
If that should happen, then consider the following Premiere Elements route, starting with clicking on the following link which has been pre-set for a Premiere Elements route (not the same as the open for selection one)
Adobe ID, Signing In
Adobe ID, Signing In, and Account Help
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles.
The route is not ideal, but you should reach an active Chat Panel whose representative can answer your question or
forward you to a department who can.
The frequency of appearance of Adobe Staff or PRE_help in this forum is not defined. But, there is a possibility that your situation
involving specifically current version might be seen by one of them.
contacted customer care and waited 45 minutes only to be told "my issue isn't supported in chat" ROFL This is almost to unreal to actually believe it's happening. It clearly states they will help installation issues in chat and he says "yeah but this is a crash issue" LMAO Nothing is shocking to me anymore with Adobe. I can't believe they are actually serious. So it boils down to they offer zero support, if the product doesn't work, too bad we got your money. Seriously considering flagging the transaction as fradulent with my bank. What they are doing is the exact definition of theft.
Thanks for the update. I see that you have gotten some replies in the Adobe Photoshop Elements Forum thread that you posted there on the same issues that you have posted here.
We all seem to be heading in the direction of Chat which is not materializing. Please let us know if the Chat/supervisor resulted in any gains.
You have said that you have uninstall/ccleaner/reinstall the download that you purchased.
I am still hoping that we can get some feedback on the outcome in that October 2014 thread that I cited earlier in your thread. Did you get any insights
into your issue from the October 2014 thread that I cited - especially in the initial questions that Adobe Staff asked the originator of the thread in the thread
within the forum?
I have gotten some replies thanks to generous community members but thy have all been solutions I have already tried. I just wanted to personally than you for the effort you are putting in to assist me. It's way above and beyond and I am extremely greatful for you efforts. I will let you know if anything materializes with any of my other threads. Until then the libcef.dll mystery persists...lol
Thank you again,
Joshua Singleton wrote:
I would LOVE for a moderator to see my thread.
Why?? What can we do????
What could a moderator do? Well the one thing I would like a moderator to do would be to get an Adobe staffer to see this thread. Someone who works at Adobe. Someone who Adobe pays. Someone who should be responsible for helping people make the product they PAID for actually work for once Someone out here addressing issues and problems of the Adobe customers. Not just relying on their "community" to do that job for them. Done and done.
Please moderator help me. It's been 5 days now, 5 LONG days of uninstalls, re installs, administrator runs, Adobe cleaners, trying different hard drives, posting to forums, replying to forums, researching the internet, etc. I JUST WANT SOME TECH SUPPORT FROM ADOBE PLEASE. At this point I would pay them to help me get the product I already paid them for, too work. That's how insane this has gotten.
In the error message you supplied, the faulting module reported is libcef.dll. This is not an Adobe file, it is likely related to the Chromium Embedded Framework (CEF). If you have any web page development or related applications installed, you may need to update or reinstall these. Here is a list of such applications: Chromium Embedded Framework - Wikipedia, the free encyclopedia
Another possibility is it may belong to Trend Micro Titanium Maximum Security. If this is an application you have installed, please install any available updates. If this does not resolve the issue, reinstallation of Trend Micro may be required. You can also try running Elements with Trend Micro disabled.
It is an Adobe file Brett. It's in the photoshop folder my man.
Anyway to update the people of my issue here's how it shook down ultimately. After 7 days of begging and pleading with your company for someone to support the product I called back the retailer that I purchased the key from and asked them what to do. They told me that they would work through the technical issue with me if they could and if not refund me the purchase price because they STAND BEHIND THEIR PRODUCTS. Funny concept, huh? When the rep was helping me he looked through your forums and was STUNNED at how many people needed help with issues and your staff and employees were nowhere to be found. We had a good chuckle over the ineptitude and heartless attitude it would take to screw that many people at once. They tried to help me, even though it was in NO WAY their responsibility to do so. We could not resolve the issue so they are issuing me a refund for your companies refusal to stand behind it's product, and leaving it's customers out in the cold with ZERO support. This was without question the worst experience I have ever had with any company, period. And I am forced to get my internet from Time Warner if that gives you any perspective. The lack of support Adobe offers people is borderline criminal. For those of you that the products work immediately they could could probably care less. But for the THOUSANDS on the forums currently that Adobe is leaving out in the cold and letting it's "community" deal with Adobe's problems, I wish you the best of luck. 5 different threads, 7 days of my life, multiple attempts to contact via phone and online chat only to be told "my question doesn't qualify for support". I have a degree in web development and I build custom Pc's on the side for fun, so I would hate to see how someone who isn't "tech savvy" would deal with this company. God forbid. That was my experience, I truly hope that the thousands out there right now having issues with this software don''t have to go though what I did. To the few generous members of Adobe's community I would like to graciously thank you again for attempting to help me. To Adobe, I truly wanted to use your product. I REALLY did. Your company and it's policy made it impossible to do that. I gotta say, from the bottom of my heart, this was the most horrific experience I have ever had with a company bar none. You desperately need to reavaluate your customer service and support option. You trade on the stock market for gods sake and you just let people toil in your forums with persistent issues. It really is disgraceful.
And you could still be blind to an issue on your PC.... Hundreds of thousands no doubt don't have your issue which suggests something.
Brett has tried to assist you, did you look at his suggestions thoroughly?