I've tried ti install Fireworks from my CS5 Web Premium suite and it just won't install. I get a list of errors that seem to show some kind of incompatibility with my existing installations. (Photoshop, dreamweaver, etc).
I have no clue as what to do next. Support chat told me, and this is a quote, "contact us through here: https://forums.adobe.com". It's like being sent into a black pit.
I came to the forums, looked at posts which seemed to fit my problem and was dumbfounded at the lack of support. Question after question, some years old, unanswered and basically ignored. It gives one a feeling of being abandoned and it's killed any brand loyalty I had for Adobe products. I guess, like Flash, most of Adobe's software offerings are no longer as relevant as the were.
So, after getting support through twitter and trying the recommendations... no luck. There was and exit code 7 which took us down the wrong path.
I did however; finally solve the issue. After reviewing the install log a little closer, I found that the installer was looking for a drive which did not exist. So, I stuck in a USB key, called it the missing drive letter and the installation worked. Funny though, as far as I can tell, no data was installed on the missing drive. It's empty.
Note: I was using the default (windows 7) install path C:\Program Files\Adobe
I should also add that the team monitoring the Adobe Care twitter feed did their best to help me and track the issue. It was a much better experience than using the chat support.