17 Replies Latest reply on Feb 23, 2015 9:16 PM by andys75622553

    2 Adobe FlashPlayer 16's

    dickn14586439

      Hello. I'm getting the message "Adobe FlashPlayer 16.0r0 has stopped working!".  I just changed operating systems to Windows 7 Ultimate 32bit and I'm running Firefox 35.0.1 browser.

       

      The tech that installed the new O/S failed to load Win7 Service Pack 1 (SP1). It caused a lot of problems. I personally downloaded the SP1 last night and ran all the Windows Updates. So I'm current but now I am showing 2 Adobe FlashPlayer 16's. One is Active X and the other is NPAPI. I don't know the difference and I don't know whether to uninstall them both and download a fresh Adobe FlashPlayer 16, or what?

       

      Thanks for your help!

        • 1. Re: 2 Adobe FlashPlayer 16's
          andys75622553 Level 3

          Hi Dick,

           

          1. Active X is Flash Player for Internet Explorer. NPAPI is Flash Player for Firefox.

           

          2. The current version of both Active X and NPAPI is 16.0.0.305.

           

          3. There were more Windows updates today (Second Tuesday of the month aka Patch Tuesday)

           

          4. If you click on Start, then Control Panel (make sure View is set to Large Icons) you should see a Flash Player Icon. If You click on it it brings up the Flash Player Control Panel.  If you click on the Advanced tab it should show you the versions of Flash Player that are  installed.

           

          5. When using Firefox, if you click on the Menu icon then select Add-ons, then select Plug-ins, you should see Shockwave Flash Object listed. It should be Enabled.

           

          You may have done all of these things. This is all the info. I have. If it does not solve the problem maybe someone else can help.

           

          Good luck

          • 2. Re: 2 Adobe FlashPlayer 16's
            dickn14586439 Level 1

            Hi and thanks for the prompt reply. I think I've done these but I will

            check them out again according to your list above. Shockwave Flash was *Always

            Active*. What I still don't understand is whether it is o.k. (or not) to

            have both the IE and Firefox versions on my system...sounds like they are a

            necessity if I ever do want to do something with IE.

             

            That leaves me with why I keep getting the message that *Adobe

            FlashPlayer 16.0r0 (strange number) has stopped working. *It flashes at me

            constantly and I just 'X' out of it.

             

             

            Dick Newman

             

             

             

            Get a signature like this.

            <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

            CLICK

            HERE.

            <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

             

             

            On Tue, Feb 10, 2015 at 9:19 PM, andys75622553 <forums_noreply@adobe.com>

            • 3. Re: 2 Adobe FlashPlayer 16's
              dickn14586439 Level 1

              Thought this might help...technical stuff.

               

              Problem signature:

                Problem Event Name:    BEX

                Application Name:    FlashPlayerPlugin_16_0_0_305.exe

                Application Version:    16.0.0.305

                Application Timestamp:    54cff379

                Fault Module Name:    StackHash_27eb

                Fault Module Version:    0.0.0.0

                Fault Module Timestamp:    00000000

                Exception Offset:    6cff92cd

                Exception Code:    c0000005

                Exception Data:    00000008

                OS Version:    6.1.7601.2.1.0.256.1

                Locale ID:    1033

                Additional Information 1:    27eb

                Additional Information 2:    27eb358fe674a6f15dafe56d42bb9bf3

                Additional Information 3:    2f06

                Additional Information 4:    2f06c18113e6d7c00e6b91fa1fde84b6

               

               

              Dick Newman

               

               

               

              Get a signature like this.

              <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

              CLICK

              HERE.

              <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

              • 4. Re: 2 Adobe FlashPlayer 16's
                andys75622553 Level 3

                Hi Dick,

                 

                1.You can have both Flash Player Active X and NPAPI installed at the same time. I use both IE and Firefox so I have both installed.

                 

                2. I do not know what the issue is with the flashing/popup but there is a lot of Flash Player phising that tries to get you to download malware. I have seen it numerous times over the years when I search on google.

                The important thing is to ignore Flash Player popups and only download or upgrade Flash Player from an official Adobe website.

                 

                3. I am not sure if uninstalling and reinstalling Flash Player will do any good since you seem to have verified that you have the latest versions installed both for IE and Firefox.

                 

                4. If you do not get any good suggestions here you might want to try posting in the "Using Flash Player" section of the forum.

                 

                Good Luck

                • 5. Re: 2 Adobe FlashPlayer 16's
                  dickn14586439 Level 1

                  Thanks Andy. I saw something as I was doing my research on this problem

                  that said it was a no-no to try to install Adobe Flash Player *before

                  installing SP1 after installing a new operating system. *The guy did just

                  that and I am thinking that I need to uninstall both Active X and NPAPI and

                  reinstall. Thoughts?

                   

                  Dick

                   

                   

                  Dick Newman

                   

                   

                   

                  Get a signature like this.

                  <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

                  CLICK

                  HERE.

                  <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

                   

                   

                  On Wed, Feb 11, 2015 at 3:58 PM, andys75622553 <forums_noreply@adobe.com>

                  • 6. Re: 2 Adobe FlashPlayer 16's
                    andys75622553 Level 3

                    Hi Dick,

                     

                    I googled "Adobe Flash Player Clean Install" and found the following link to this forum.

                     

                    How do I do a clean install of Flash Player - Windows?

                     

                    If you have problems reinstalling Flash Player here is a link to an Adobe website for installing. At the bottom it says "Still having problems" and provides links to do the install.

                     

                    https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

                    • 8. Re: 2 Adobe FlashPlayer 16's
                      dickn14586439 Level 1

                      Hi Andy...was just about to email you and give you a high-five. I went

                      thru the entire process suggested by Adobe for removing/reinstalling. I

                      believe I followed it to the "T". My only area of feeling vague was Step

                      #3..."Delete Flash Player files and folders". My Win7 Ultimate does not

                      have a "Go" but rather "Search Programs and Files"...which I guess is the

                      same. I entered the %appdata% parameters (2 strings) one for Flash Player

                      and the other for Macromedia and got rid of those files contained...shut

                      down and rebooted and on Adobe had them search for any trace of Flash

                      Player. There wasn't any.

                       

                      I've now been using the computer for about an hour just perfectly (the

                      high-five!) but five minutes ago I got the same danged message that *Adobe

                      Flash Player 16.0 r0* has stopped working!...grrrrr!!!  Any ideas now where

                      to go? Maybe I didn't go to the right place to search for the two strings

                      (%appdata%)? That was the only really unclear part of the online

                      instructions. Everything else was so detailed but then Chris Mathews took

                      for granted that everyone (me) understood perfectly how to make that search

                      for the two strings. Even on the video his voice was so soft (with my

                      volume turned up as high as I could get it) that I had a hard time hearing

                      him in that specific section of his otherwise great tutorial.

                       

                      Do I wait to hear from you perhaps clarifying for me the search process for

                      the two strings? Or do I start all over and uninstall and try harder to

                      locate maybe bits/pieces that I somehow overlooked? Or should I try to go

                      the Adobe Forum and try to get Chris Mathews to make his tutorial a little

                      more clear? Even his written tutorial (verbatim of what was on the video)

                      was unclear to me. Maybe it's me that's the problem Andy. I'm 76 yrs old

                      next month and sometimes I feel like Rip van Winkel after waking up 20

                      years later!

                       

                      Regards,

                      Dick

                       

                       

                      Dick Newman

                       

                       

                       

                      Get a signature like this.

                      <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

                      CLICK

                      HERE.

                      <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

                      • 9. Re: 2 Adobe FlashPlayer 16's
                        andys75622553 Level 3

                        Hi Dick,

                         

                        1. It sounds like you successfully did a clean install of Adobe Flash Player and it did not solve the problem.

                         

                        2. I googled "*Adobe Flash Player 16.0 r0* has stopped working!..". and it appears that some other people using Firefox for a browser are having the same problem.

                        I did not see any easy and safe solutions in my searching.

                         

                        3. At this point I would think the easiest fix is to switch to Internet Explorer or Google Chrome for your browser. I realize that this is like sweeping the problem under the rug, but it will make your computer usable. You can always come back to the Firefox/Flash Player problem when you have time to spare.

                         

                        4. Before you start experimenting with Firefox/Flash Player it would be a good idea to familiar yourself with the System Restore function on Windows 7. It may be useful in case you mess things up.  I have used it a few times over the years.

                         

                        5, In addition, Windows 7 has a Backup and Restore function on the Control Panel that allows you to backup all your files and create a System Images on an external hard drive.

                        I view this as a form of insurance.  Please note that the System Restore function listed in number 4 above is totally separate from restoring your hard drive with a System Image.

                         

                        Good luck

                        • 10. Re: 2 Adobe FlashPlayer 16's
                          dickn14586439 Level 1

                          Hi Andy,

                           

                          I took out a new CD-R for my D Drive and just attempted to format the disk.

                          It went all the way thru the process and then told me it was unable to

                          complete the format. Should I be using a CD-R/W?

                           

                          I would like to have an emergency set of files...just in case, as you've

                          said. However, the question in my mind is once the disk is written upon,

                          should I have the flexibility to be able to change or write more to it

                          later on, should that become necessary?

                           

                          Clearly I don't know exactly what I'm doing, Andy. I know just enough to

                          get myself into trouble and I'm trying hard to avoid doing that. The backup

                          is a great idea. I suppose I could shadow/image the entire system but then

                          it says I can't restore individual files/folders. It's the whole enchilada

                          and it will over-write upon restore whatever new might be on the system.

                          That thought is nagging to me.

                           

                          Ideas?

                           

                          Dick

                           

                           

                           

                          Dick Newman

                           

                           

                           

                          Get a signature like this.

                          <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

                          CLICK

                          HERE.

                          <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

                           

                           

                          On Fri, Feb 13, 2015 at 9:32 PM, andys75622553 <forums_noreply@adobe.com>

                          • 11. Re: 2 Adobe FlashPlayer 16's
                            andys75622553 Level 3

                            Hi Dick,

                             

                            1. Internet Explorer:

                            Have you tried using Internet Explorer for your browser rather than Firefox.

                             

                            From my searching I was under the impression that the problem you were experiencing with Firefox/Flash Player would not occur with Internet Explorer.

                             

                             

                             

                            2. Backup and Restore:

                            a. You are not going to be able to easily/conveniently backup your files and create a system image using CDs or DVDs because they do not have enough space.

                             

                            You will need to  purchase an external hard drive.

                             

                            b. You will be able to backup you files and folders and separately create a System Image. So that gives you the option to either restore your hard drive with the System image or you can just restore certain files or folders that you select.

                             

                            1. Internet Explorer:

                            Have you tried using Internet Explorer for your browser rather than Firefox. From my searching I was under the impression that the problem you were experiencing with Firefox/Flash Player would not occur with Internet Explorer.

                             

                            For your info I am inserting a picture of my Backup and Restore screen showing you that I have it setup to backup files and folders and also a System Image:

                             

                            Backup and restore.PNG

                            • 12. Re: 2 Adobe FlashPlayer 16's
                              dickn14586439 Level 1

                              Hi Andy,

                               

                              I guess I really don't understand all of the configuration necessary to

                              make the switch, Andy. I had to have my tech get Firefox configured using

                              Team Viewer just a week or so ago and to get rid of the Spanish version on

                              everything that showed up. I'm in Honduras and anybody you get to help you

                              with your system (shall we say) takes *liberties *while they are working on

                              it to make their work easier...they don't speak or understand English.

                               

                              So, what is necessary (the a-b-c's) in order to switch to IE? I use

                              Startpage as my search engine because of the privacy. They have to get

                              stuffed into the right places or IE will want to shove Bing, Yahoo or some

                              other search engine that I don't want. Other than Startpage (or Ipsquik)

                              there is my gmail (mail.google.com) and those have already been checked out

                              and approved by Emsisoft, my internet security program. What else can I

                              tell you so you can help?

                               

                              Also what happens to Firefox? Are they still there but just not the default

                              provider? In other words am I able to go back and forth between IE and

                              Firefox? Or do they butt heads? Then what do I do if this Adobe problem

                              gets worked out and I want to again make Firefox my main provider? What are

                              those steps?

                               

                              Can't thank you enough for all this help, Andy. I really would like to get

                              better at this aspect of computers/internet stuff.

                               

                              I do have a Samsung 1 terabyte external that should be useable with over

                              970gbytes left after backing up everything before this Win7 Ultimate

                              install. The file system is NTFS, I'm told and  I think when I tried to

                              follow your previous instructions to BackUp I *think I was told *as it

                              prepared for the backup that I couldn't use that file system. Does that

                              sound correct?

                               

                              If I can both backup files and folders plus do the imaging that covers it

                              all. Then I would need to familiarize myself with what needs to be done

                              (and the right precautions taken) to restore should that ever become

                              necessary.

                               

                              Dick

                               

                               

                              Dick Newman

                               

                               

                               

                              Get a signature like this.

                              <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

                              CLICK

                              HERE.

                              <http://r1.wisestamp.com/r/landing?promo=20&dest=http%3A%2F%2Fwww.wisestamp.com%2Femail-ins tall%3Futm_source%3Dextension%26utm_medium%3Demail%26utm_campaign%3Dpromo_20>

                               

                               

                              On Sat, Feb 14, 2015 at 6:59 PM, andys75622553 <forums_noreply@adobe.com>

                              • 13. Re: 2 Adobe FlashPlayer 16's
                                andys75622553 Level 3

                                1. Internet Explorer:

                                 

                                To start Internet Explorer you click "Start", then click "All Programs". A list of all you programs comes up. Look for Internet Explorer on the list and put your cursor on it and click on it.

                                To put an Internet Explorer icon on your task bar - Click Start, then click All Programs. Find Internet Explorer in the list, put your cursor on it and RIGHT click on it - from the menu that comes up. click on "Pin to Taskbar".

                                Windows 7 Start menu all programs.PNG

                                2. Samsung external Hard drive.

                                I do not know why your Samsung external hard drive did not work for Backup. NTFS is the correct file system. Do a google search for "Windows 7 backup NTFS  incorrect file system" and see if you can find any info.

                                 

                                If I tried to say good night in Spanish, I would probably misspell it. So, I just say good luck.

                                • 14. Re: 2 Adobe FlashPlayer 16's
                                  dickn14586439 Level 1

                                  Hello Andy,

                                   

                                  I tried one more time to do the thorough Uninstall of Flash paying very

                                  close attention to all possible places for folders/files. It appears to

                                  have worked! Time will tell as I go thru the routines unique to me.

                                   

                                  I appreciate so much your continued help thru this saga.

                                   

                                  Regards,

                                  Dick

                                  • 15. Re: 2 Adobe FlashPlayer 16's
                                    dickn14586439 Level 1

                                    Hello Andy,

                                     

                                    I thought I nailed it this time. When I shut down and came back up and

                                    rechecked for Flash it simply was not showing. I went to the web and

                                    little later and danged if the message hit me again.

                                     

                                    I am trying to learn how to become familiar with IE, Andy...it is a little

                                    confusing because it offers Firefox. Really what I want is to get my GMail

                                    to showup just like it does in Firefox. IE gives all kinds of choices

                                    as to *default

                                    *programs and I don't know what that's all about, so I'm in the process of

                                    learning the ins-and-outs of IE.

                                     

                                    I do have a suggestion...I can't for the life of me understand why Adobe

                                    has not come out with a plugin for Firefox that offers to completely

                                    uninstall every shred of flash. These guys know where every possible spot

                                    is that flash could be stuffed and writing a simple unistall program that

                                    does everything that Adobe tells anyone wanting to do a clean uninstall to

                                    do in writing...should be able to be done with a simple little program. It

                                    might also offer the option of handling the complete install of the then

                                    current Adobe Flash. Years ago I was a computer programmer for the USNavy

                                    and was in the very first IBM RAMAC 305 programming class in San Francisco.

                                    So I know these things are possible. Do you have the right contacts at

                                    Adobe?

                                     

                                    Right now I'm pretty disappointed in the plugin and Firefox.

                                     

                                    Regards,

                                    Dick Newman

                                     

                                     

                                    On Sat, Feb 14, 2015 at 10:49 PM, andys75622553 <forums_noreply@adobe.com>

                                    • 16. Re: 2 Adobe FlashPlayer 16's
                                      andys75622553 Level 3

                                      Hi Dick,

                                       

                                      I hope you are not having the same issue with Internet Explorer(IE) that you were having with Firefox and Flash Player.

                                       

                                      1. Concerning you use of G-mail with Internet Explorer. I did a little bit of searching and saw at least two ways to get your G-mail notifications while using IE.

                                       

                                      a. Apparently there is third party software available that will put an icon on the IE task bar that will show when you have G-mail. Search for "Internet Explorer G-mail notifier".

                                      I have not used any of them so I cannot recommend any particular download.

                                       

                                      b. Another solution might be as follows:

                                                 i. Make "msn.com" your homepage on IE.

                                                 ii. Sign up for an Outlook.com e-mail account (that is Microsoft's e-mail system - any e-mail's received show up on the msn.com webpage in the upper left area where it shows OUTLOOK)

                                                 iii. Do an import of your G-mail to your new outlook.com account as described here -   Add a Gmail account to Outlook.com - Outlook.com help

                                       

                                       

                                      2. I do not know anyone at Adobe. The only reason I came to this forum is that I have a problem using the  Flash Player updater on my Windows 7 32 bit computer.  Since the updater does not work for me I use one of the Adobe sites to do the Flash Player update each month (sometimes 3 times per month). Now it is a minor issue, but it took me a while to find the workaround solution.

                                       

                                      3. I do not know why the uninstalling Flash Player doesn't completely remove all Flash Player files and folders. From what I have read it is not uncommon (these days) for uninstall programs to leave files behind.

                                       

                                      Good luck,

                                       

                                      Andy

                                      • 17. Re: 2 Adobe FlashPlayer 16's
                                        andys75622553 Level 3

                                        Hi Dick, As Steve Jobs would say - Just one more thing.

                                         

                                        I use Outlook.com for my Email. To pin an Outlook.com icon to my taskbar (that notifies me of new Emails), I use the following procedure which might work for Gmail.

                                         

                                        1. I log into my Outlook.com Email account. (you would log into your Gmail account)

                                         

                                        2. Then I left click on the Internet Explorer Outlook.com TAB and drag the TAB down to the taskbar.  Do not drag the icon in the address box down/you must drag the TAB down to the taskbar.

                                        When you start dragging the TAB the screen looks strange, but when you get it down to the taskbar the icon appears and you obviously unclick.

                                         

                                        When I get new Emails a number shows next to the icon that is on the taskbar. Like I said I do not know if this will work for Gmail