Ah ha..! I chatted with a C.S. rep that suggested to use Internet Explorer instead of Firefox...
Now I just need to figure out why my Photoshop elements is not recognising the product key (it was bundled software)
Are you working with a Student Teacher version of the program?
Is Premiere Elements 13 now fully downloaded, installed, and working, and did all that happen
from a product key? Could it be that each of the bundled in products has a different product key or