31 Replies Latest reply on Oct 24, 2017 10:05 AM by lindaksuckyDE

    Unable to load borrowed (library) books into digital editions.

    laurad38635967 Level 1

      I have a Mac with OS X 10.10.2 (Yosemite).  I am running Digital Editions 4.0.3.  The same problem also happened on Digital editions 4.0.2.


      I have signed into Digital editions with my Adobe ID and can see all of my books (I migrated from a PC).  However, I cannot open any new borrowed (library) epub books in digital editons.  The error message I get is Error getting License. License Server Communication Problem: E_ACT_NOT_READY


      I have tried signing out of digital editions.  In the older (4.0.2_ version I was able to do this, sign back in again, but still had the same problem (same error message).  In the newer digital editions when I try to erase authorization information, I get the error message Unable to erase authorization information.  Please try again after some time.


      I am pretty sure this a mac-only problem as it works perfectly well and I am able to add borrowed books etc on my PC.  I am new to mac so maybe I am missing something obvious....but from reading other things it seems like this is a long-standing issue.  Any help?