I purchased Lightroom 5, and the DVD-R came with an insert with a serial number printed on it. Unfortunately I am working from a Macbook Air and I have no drive to install it via the DVD. So I downloaded LR5 online through the Creative Cloud, I also have an Adobe ID. I registered the serial number on the Adobe site, thought that would be enough, but apparently not, because now 30 days later, my "trial has expired." I cannot find anywhere any place to enter the serial number. I cannot find an activation window where I can enter a serial number.
I don't know if this matters, but I downloaded LR5 a year ago and did a trial at that time until it expired. After that, I went back to LR4, standalone version with my LR4 serial number that I had been using for a couple years. Btw, my new LR5 serial number is not for an upgrade, if that matters.
Can anyone help me find a way to enter my LR5 serial number?
You cannot activate the creative cloud installation with a serial number. There isn't a serial number for the creative cloud installation. It will be necessary for you to uninstall that version, and then installed from this website:
This is the trial version, but when the trial screen appears you will see an option to indicate that you have a serial number. Uninstalling the version that you have right now will not affect any of the work that you have done. After you install the right one, you will be able to start right where you left off.
That absolutely worked! Thanks!
Sorry for the dumb question but how do I uninstall my old version of Lightroom? I'm having the same issue as the OP. (I just spent a frustrating 45 minutes on Live Chat with someone at Adobe who couldn't help me so I came here.)