2 Replies Latest reply on Mar 13, 2015 5:53 PM by jeromiec83223024

    flash player added "Cleaner Pro" unwanted!!!

    char4321

      I downloaded Adobe flash player and it attached "cleaner pro" program that I did not want nor did I ask for.  It is making my laptop crash and when I try to uninstall it goes to update instead, I cannot get rid of it!!! need to know how to uninstall this

        • 1. Re: flash player added "Cleaner Pro" unwanted!!!
          m_vargas Adobe Employee

          Hi Charlene,

           

          Flash Player downloaded from adobe.com or macromedia.com, the only official domains that Flash Player is downloaded from do not bundle 'Cleaner Pro'.  From where did you download the Flash Player installer?  There are sites out there that host malicious Flash Player installers that include malware.  Many of these brand themselves to appear to be legitimate sites by they are not.  We actively pursue these sites when we encounter them, or are made aware of them.

           

          --

          Maria

          • 2. Re: flash player added "Cleaner Pro" unwanted!!!
            jeromiec83223024 Adobe Employee

            Yeah, you downloaded a fake copy of Flash Player.  It's extremely likely that your machine is infected with malware.  At a minimum, I would back up any critical files and then run a good anti-malware and/or anti-virus package. http://www.malwarebytes.org is free and well-respected.

             

            If this was my personal machine, I would back my important files up and completely wipe the system, reinstalling everything from pristine sources.  If you're doing anything sensitive with this machine (banking, healthcare, etc) you may want to seriously consider that approach.

             

            You should always download software directly from the developer's website.  In the case of Flash Player, this is http://get.adobe.com/flashplayer