1 Reply Latest reply on Feb 13, 2015 7:42 AM by John T Smith

    Creative Cloud Installer does not complete installation

    DWAW

      Hey Folks,

       

      I've been trying to install Creative Cloud, but the install stops mid way through installing the Adobe Application Manager. The Adobe Application Manager folder appears in the Utilities Folder, but has nothing in it. I then get this message.

       

      Screen Shot 2015-02-13 at 4.34.34 PM.png

       

      I've tried Uninstalling Adobe Creative Cloud, but even the Uninstaller hangs in the end and the window wont disappear.

       

      Screen Shot 2015-02-13 at 4.41.39 PM.png

      I've used the AdobeCreativeCloudCleanerTool and then tried reinstalling after restart.

       

      I've tried installing the stand alone version of the Adobe Application Manager with the same results. i.e. the the installer stops short.

       

      I also tried starting a new admin account on my computer and tried installing CC with the same results.

       

      As per advice from another post I tried changing the Library\Application Support\Adobe\OOBE folder name.

       

      I've also tried an exorcism, pouring boiling water into my lap and waving chicken feet over my computer, but no dice!!!

       

      Any tips or advice would be greatly appreciated. I'm on Mac 10.8.2.

       

      Cheers,

       

      Dave