I bought the software license to photoshop elements 13 and premiere elements 13. I had to get help from them to download. The first time I went to use it I was told I needed to be connected to the internet so I realised it had been registered incorrectly.
I have been chatting with someone there who is now refusing to help me because I saved the programs onto an external drive. What can I do? I'm really upset. Can someone help me please?