1 Reply Latest reply on Feb 13, 2015 12:38 AM by c.pfaffenbichler

    How do I get my product changed from monthly to prepaid

    robynk86831478

      I bought the software license to photoshop elements 13 and premiere elements 13.  I had to get help from them to download.  The first time I went to use it I was told I needed to be connected to the internet so I realised it had been registered incorrectly. 

       

      I have been chatting with someone there who is now refusing to help me because I saved the programs onto an external drive.  What can I do?  I'm really upset.  Can someone help me please?