1 Reply Latest reply on Feb 13, 2015 7:45 AM by Ned Murphy

    Email address used for registration deleted


      We purchased adobe acrobate pro 10 a couple of years ago. My secretary registered the software from her email address. She has since left the company and her address has been deleted. I have a new computer and can't download the software because the email address used for registration no longer valid! I have the serial numbers and license certificate. Can anyone help me.





        • 1. Re: Email address used for registration deleted
          Ned Murphy Adobe Community Professional & MVP

          I am not sure what your organization arrangements are but I would think you could recreate the email address so that it can be used.  I know that I can create subaccounts for my own email service.


          Aside from that, you might be able to download the trial version of the software directly thru the site linked below and then use your current serial number to activate it.

          Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.