5 Replies Latest reply on Feb 17, 2015 7:44 AM by Szalam

    Computer crashed, now I'm getting an error when I open AE

    spayson87

      I've was just editing some video, and had some other windows like Photoshop and Mozilla open. All of a sudden my computer froze up and soon after it crashed. I restarted it, and when I opened AE back up, I got a warning box pop-up saying:

       

      "Ray-tracing on the GPU requires an approved NVIDIA graphics card and CUDA 5.0 or later. This may require installing the current display driver. For now, ra-tracing will use the CPU. After installing CUDA 5.0 or later, restart your computer"

       

      I've never had this warning pop up before. I restarted my computer again to see if that would do anything, but it keeps popping up. I'm on a work computer so I don't want to just go downloading things either.

       

      Anyone have any ideas as to what's going on?

        • 1. Re: Computer crashed, now I'm getting an error when I open AE
          Todd_Kopriva Level 8

          We need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"

          • 2. Re: Computer crashed, now I'm getting an error when I open AE
            spayson87 Level 1
            • What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.
                • After Effects CC 2014 Release Version 13.2
            • Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
                • Yes, Even just uninstalled and reinstalled AE about 15 minutes ago.
            • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
                • Windows 7 Professional, Service Pack 1
            • If you are getting error message(s), what is the full text of the error message(s)?
                • ""Ray-tracing on the GPU requires an approved NVIDIA graphics card and CUDA 5.0 or later. This may require installing the current display driver. For now, ra-tracing will use the CPU. After installing CUDA 5.0 or later, restart your computer"
            • What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?
                • Had my project open, as well as a few other programs (Outlook, Mozilla, etc). My computer just froze up and then crashed. When I restarted, I started getting this error for the first time. It pops up each time I open AE, even after the reinstall.
                • Also, my project is now unable to open.**
            • Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?
                • Not sure what this means.
            • Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.
                • Processor: Inter Core i5-4570 @ 3.20GHz
                • RAM: 8GB
                • GPU: Intel HD Graphics 4600
                • Monitors: 1. 22" screen
                • Disk drives: 1
                • External drives: Um, I'm connected to 2 other drives on my work's network if that's what you mean.
            • What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?
                • Intel version 9.18.10.3204
                • CUDA... I have no idea.
            • Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
                • Nope.
            • What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
                • Umm, I don't know.
            • Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".
                • QuickTime 7.6.6
            • What other software are you running?
                • Nothing out of the ordinary.
            • Do you have any third-party effects or codecs installed?
                • Not that I know of.
            • Are you using OpenGL features in After Effects?
                • Nope.
            • Does the problem only happen with your final output, RAM preview, or both?
                • Error opens on AE start up.
            • Are you using Render Multiple Frames Simultaneously multiprocessing?
                • I don't think so.
            • Are you using the ray-traced 3D renderer?
                • Not that I know of, I don't even know what that is. That's why I'm even more confused with my error.
            • If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
                • N/A.

             

            ** - The error I'm getting when I try to open the project I was working on is "After Effects warning: Unable to import file 'file.path' as project (bad format or not readable)". This also happened after the computer crash. My guess is it's just correct now, but if you have any ideas, what would be helpful too.

            • 3. Re: Computer crashed, now I'm getting an error when I open AE
              Szalam Adobe Community Professional & MVP

              The message about the GPU and the ray-traced renderer probably came up once before, but you'd ticked the box to not show that error message again. Then, when it crashed, it reset that particular preference (or something). This message is perfectly okay to ignore. The ray-traced renderer is considered obsolete. Just make sure your compositions are set to use the standard renderer instead of the ray-traced renderer and everything should be fine. You can tick that box to never show that message again.

               

              Now, as to the project you were working on that no longer opens, can you import that project file into a brand new project? Can you open any of the auto-saves of the project?

              • 4. Re: Computer crashed, now I'm getting an error when I open AE
                spayson87 Level 1

                1. Thank you about the ray-tracing error. I'll hide it from now on.

                 

                2. Oh my gosh, I hadn't really paid attention that there are auto-saves. The last auto-save just opened. Sounds silly but what can I say, editting is not my background, just a task appointed to me when I started working here. Thank you so much!

                • 5. Re: Computer crashed, now I'm getting an error when I open AE
                  Szalam Adobe Community Professional & MVP

                  No problem! Glad you got it sorted out.