This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
It's explained in the FAQ.
"If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation."