1 Reply Latest reply on Feb 14, 2015 12:19 AM by Keith_Reeder

    Serial # problem

    1heartbeat Level 1

      when I enter lightroom from my desktop and go to finish registration by putting in my serial # is gives me a red X. What am I doing wrong

       

        • 1. Re: Serial # problem
          Keith_Reeder Level 4

          We need some detail.

           

          Which version of Lightroom?

           

          Is it a new installation, or is it an upgrade from an eartlier version?

           

          If it's a new (as in "never used Lr before") installation, did you buy a full licence? Or did you buy an upgrade by mistake (happens a lot)?

           

          Does your serial begin with the numbers 1160?