14 Replies Latest reply on Feb 19, 2015 8:23 PM by A.T. Romano

    Running WIN 7, 64 bit.  Bought Premier and Photoshop Elements 13.  Will not install because its a 32-bit

    alecr10033942

      Getting this error:

       

       

      Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- 
      - 0 fatal error(s), 2 error(s) ERROR: This installer does not support installation on a 64-Bit Windows operating system. 
      Please download the 64-Bit version of Premiere Elements. ERROR: System check returned with error : 6
      They referred to this link and I have tried same error comes up:
      Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
      Any suggestions? Why don't they have a link to a 64-bit download instead of all this?
      Alec