I newly bought a pc with Matrox M9138 card, and using it for professional use. All works fine, except for Adobe After Effects CC 2014.2: it simply crashes when switching between the Preview-panel and Render-Cue panel.
When I look in AE preferences under Video-preview > Mercury transmit doesn't even show that there is a Matrox-card. The only option there is Adobe DV. So, I guess AE doesn't find and even makes use of my Matrox card.
Windows Version: 8.1
Processor: Intel Core i7-4790 CPU, 3.6 GHz
Matrox M9138 LP PCIex16
Driver version 188.8.131.52 (184.108.40.206) for Win 8-64bit
Adobe CC After effects 2014.2
After Efects error: "Crash in progress. Last logged message was: <816><ae.blitpipe><2> Making New Context"
First I installed the Matrox driver, and then Adobe CC, but After effects crashed when switching between preview-panel and render-cue-panel (No Matrox recognition in AE preferences > Mercury transmit)
Now I did it in other order:
- I removed Adobe CC (AE included) and all parts
- Did extra checkup removal with Adobe CC cleaner
- Removed the Matrox driver
- Restarted PC
- Reinstalled Adobe CC with AE
- Reinstalled Matrox Driver
- Restarted PC
- matrox fully installed and working perfectly (no errors in Display Adapters info).
But still, After effects crashed (Still no Matrox recognition in AE preferences > Mercury transmit)
I contacted Matrox technical support, and as I suspected, they say they haven't had this problem before and all works fine.
Does someone has an idea what the problem would be?
Help or info would be very appreciated.