0 Replies Latest reply on Feb 14, 2015 2:56 AM by lawrenced82266656

    AE 2014.2 crash when switching preview panel with Matrox

    lawrenced82266656

      I newly bought a pc with Matrox M9138 card, and using it for professional use. All works fine, except for Adobe After Effects CC 2014.2: it simply crashes when switching between the Preview-panel and Render-Cue panel.

       

      When I look in AE preferences under Video-preview > Mercury transmit doesn't even show that there is a Matrox-card. The only option there is Adobe DV. So, I guess AE doesn't find and even makes use of my Matrox card.

       

      Technical info:

      ---------------

      Windows Version: 8.1

      Processor: Intel Core i7-4790 CPU, 3.6 GHz

      RAM: 16GB

      Type: 64bits

      ***

      Matrox M9138 LP PCIex16

      Driver version 2.4.3.2 (4.4.3.2) for Win 8-64bit

      ***

      Adobe CC After effects 2014.2

      After Efects error: "Crash in progress. Last logged message was: <816><ae.blitpipe><2> Making New Context"

       

       

      First I installed the Matrox driver, and then Adobe CC, but After effects crashed when switching between preview-panel and render-cue-panel (No Matrox recognition in AE preferences > Mercury transmit)

       

      Now I did it in other order:

       

      - I removed Adobe CC (AE included) and all parts

      - Did extra checkup removal with Adobe CC cleaner

      - Removed the Matrox driver

      - Restarted PC

      - Reinstalled Adobe CC with AE

      - Reinstalled Matrox Driver

      - Restarted PC

      - matrox fully installed and working perfectly (no errors in Display Adapters info).

       

      But still, After effects crashed (Still no Matrox recognition in AE preferences > Mercury transmit)

       

      I contacted Matrox technical support, and as I suspected, they say they haven't had this problem before and all works fine.

      Typical...

       

      Does someone has an idea what the problem would be?

      Help or info would be very appreciated.