12 Replies Latest reply on May 4, 2015 3:55 AM by shreya

    E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    Korta M

      Hi there,

      Here's the full situation....

       

      - I used to use an old adobe ID, to an email address I won't have anymore.

      - I unauthorized my computer, then uninstalled Adobe ADE. I even removed a folder from the registry, on Kobo's instructions.

      - I reinstalled Adobe ADE, then authorized it with the NEW adobe ID.

      - Since the books still wouldn't work, I contacted Kobo (several times).

      - Kobo reauthorized my account to work with the new adobe ID.

      - I was able to download about half of my books and have them work with the new adobe ID...but the other half still don't work, and are still getting the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER error.

      - I discussed this with Kobo (again) and they said my account shows it should work for those books, and I should contact Adobe.

      - I chatted with someone on the Adobe chat, who told me how to authorize my computer (which has definitely been done, with the new ID), and then they sent me to these forums.

       

      So.... can anyone help me?  I have nearly 500 books with Kobo...I tried downloading 70 of them, and 39 of them didn't work, whereupon I decided I'd better find more help. 

       

      Thank you so much for your time!!!

        • 1. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
          Korta M Level 1

          I have also tried one more time to uninstall Adobe ADE and reinstall, still no luck.  83 out of 140 books (so far) haven't downloaded.

          Forgot to mention, I'm on Windows 8.1, using Adobe ADE Version 3, since I heard Kobo doesn't work with the newest version.  I will be putting these on my Kobo Glo, but not until I can get everything downloaded to begin with. : )

          Thanks!

          • 2. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
            shreya Adobe Employee

            Hello,

             

            In this situation, you can join your old adobe id and new adobe id.

            Once both the accounts are joined, you can access all the books:

            Adobe eBook Platform - Account Synchronization

            • 3. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
              Korta M Level 1

              Thank you, I've done this now...but it didn't help, at least not yet?

              Does it take any time for this to take effect? Or do I have to unauthorize/reauthorize again, or reinstall?

              Thanks!

              • 4. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                Dominic Michael Adobe Employee

                When "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" error is thrown?

                Ans: When user fulfilled the ACSM file using User1 and again trying to fulfill using User 2. Since the activation information is cached in the ACS, the refulfillment using different user credential will fail.

                 

                For example, if you have fulfilled few books already using your old account, you can fulfill the same again using you new account. Even though you have joined the accounts, to refulfil you have to make the corresponding account as default account in ADE to refulfill the book.

                In your case, please set your old account as default account to fulfil the books.

                 

                How to set the default account?

                1) Select Help--> Authorization Information menu item

                2) Click Change Default ID button

                Screen Shot 2015-02-17 at 3.51.23 pm.png

                3) Choose the user who had fulfilled the ACSM earlier.

                Screen Shot 2015-02-17 at 3.51.31 pm.png

                4) Click Change to make the selected user as Default user.

                 

                Hope this solves your problem.

                • 5. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                  Korta M Level 1

                  This is very weird...  my "Computer Authorization" screen only shows one Adobe ID is authorized, even though I used the account synchronization step that Shreya suggested (and checking that again shows they are synced still).  So, there's nothing for me to select.  Is there any reason the synchronization wouldn't be showing up in my ADE?

                  Thank you!

                  • 6. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                    shanep5083

                    that sounds all good and all but I only have the one account and i still can't open my books. and it JUST started happening. i was able to open all of the acsm files on my computer two weeks ago. then last Wednesday i started getting that error message. what's going on and how can i fix it?

                    • 7. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                      Dominic Michael Adobe Employee

                      Below given the Joint Account workflow information.

                       

                      Before joining accounts

                      Device 1

                      Device 2

                      Activated with User1 (Vendor ID)

                      Activated with User2 (Adobe ID)

                      URLLINK_1.acsm file fulfilled using User1

                      URLLINK_2.acsm file fulfilled using User2

                      Book1 downloaded

                      Book2 downloaded

                       

                      Join Accounts using the portal: http://adeactivate.adobe.com/adept/en/JoinAccountLoginForm.jsp

                       

                      After joining accounts

                      Device 3

                      • Copy Book1 & 2 to Device 3
                      • Copy URLLINK_1.acsm & URLLINK_2.acsm to Device 3

                       

                      1. S. NO

                      Scenarios

                      Expected Results

                      1

                      • Open Book1 using the reader.
                      • Reader will prompt for authorization.
                      • Enter valid credentials of User1

                      Both the accounts will be synched and reader will be activated. Able to read the book.

                      User1 will be set as default user.

                      2

                      • Open Book1 using the reader.
                      • Reader will prompt for authorization.
                      • Enter valid credentials of User2

                      Both the accounts will be synched and reader will be activated. Able to read the book.

                      User1 will be set as default user.

                      3

                      • Open URLLINK_1.acsm
                      • Reader will prompt for authorization.
                      • Enter valid credentials of User1

                      Reader will be activated with User1.

                      Fulfillment will happen successfully.

                      Accounts will not be synched.

                      4

                      • Open URLLINK_1.acsm
                      • Reader will prompt for authorization.
                      • Enter valid credentials of User2

                      Reader will be activated with User2.

                      Fulfillment will fail. (Since the activated information is cached in the ACS server).

                      Accounts will not be synched.

                       

                      Hope this explains when the account will be synched and when user can open then books.

                      • 8. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                        shanep5083 Level 1

                        i don't have joint accounts. i have 1 computer. 1 account. i added a book yesterday it was an acsm file. ade can't open it.

                        • 9. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                          Korta M Level 1

                          Thank you, my Adobe can now be authorized to both of my accounts... I still can't READ them all on one account, but at least I can get them downloaded now.  That's a good start, thanks!

                          • 10. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                            amym25637458 Level 1

                            I also need help on this.

                            I have synched my new and old accounts.  I have a new laptop so I uninstalled everything from my old one, therefore my old laptop is no longer authorised.

                            I have authorised and unauthorised both my accounts on the new laptop and I still cant download my books from my Kobo account.  I'm not worried about downloading previous books as they are on my device but I have new books waiting to download.

                             

                            It is very annoying and don't know what else to do.

                             

                            Can I also add that I regularaly get a message saying that Adobe Digital Editions version 4.0 has stopped working and then it closes.  This happened on my old laptop also.  Is there a glitch with this version and thats why books won't work?

                            please help

                            • 11. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                              amym25637458 Level 1

                              This didn't work for me.  Still coming up with that error mesage when I try and open a book in the programme

                              • 12. Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
                                shreya Adobe Employee

                                Hello,

                                 

                                Please download the latest ADE 4.0.3.114137 and try.

                                http://www.adobe.com/solutions/ebook/digital-editions/download.html

                                 

                                Also let us know the exact error message you are getting on ADE