1 Reply Latest reply on Feb 15, 2015 1:27 PM by Todd_Kopriva

    items greyed out

    larosa1914118

      I'm new to after effects and I have a Mac OS. A lot of features--like motion tracking--were grayed out on my trial version. I thought that this had to do with knot having the correct licensing, so I bought the single-app membership. But it seems as though I'm having the same problem still. Does anyone know why this is happening??? Are there certain features on the single-app membership plan that I cannot use on the trial version?

       

      Also, I may have not activated my single-app membership properly yet. I don't know how to find my serial number or redemption code. I bought it last night, but I have not received an email with any sort of confirmation code yet. Will my subscription just change from trial version to single-app membership on its own?