I'm new to after effects and I have a Mac OS. A lot of features--like motion tracking--were grayed out on my trial version. I thought that this had to do with knot having the correct licensing, so I bought the single-app membership. But it seems as though I'm having the same problem still. Does anyone know why this is happening??? Are there certain features on the single-app membership plan that I cannot use on the trial version?
Also, I may have not activated my single-app membership properly yet. I don't know how to find my serial number or redemption code. I bought it last night, but I have not received an email with any sort of confirmation code yet. Will my subscription just change from trial version to single-app membership on its own?
The most likely explanation is that you are not understanding how to use After Effects. Many controls are not available until you have done such things as created a composition, selected a layer, et cetera.
Start here: http://adobe.ly/AE_basics