3 Replies Latest reply on May 1, 2015 9:25 AM by shreya

    E_ACT_NOT_READY

    nicolef75361453

      I keep getting this message. Then tried to deactivate authorization (several times) so I can reactivate and it refuses to deactivate.  So I can't download any library books.

        • 1. Re: E_ACT_NOT_READY
          shreya Adobe Employee

          For this problem, you need to deauthorize and authorize ADE again.

           

          If due to some reason, you are unable to deauthorize ADE, follow the below steps:

           

          Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

          ADE will be deauthorized now.

          Now Authorize ADE again.

           

          Windows:

           

          Choose Start > Run.

          In the Open text box, type regedit and then press Enter. The Registry Editor opens.

          In the left pane of the Registry Editor, locate the following registry key:

          HKEY_CURRENT_USER\Software\Adobe\Adept

          Right-click the Adept key and choose Delete.

          In the Confirm Key Delete dialog, click OK.

           

           

          Your authorization will be deleted.

          ADE will be deauthorized now.

          Now Authorize ADE again.


          Reference:

          Error "E_AUTH_NOT_READY" | Digital Editions

           

          Hope this works !!

          • 2. Re: E_ACT_NOT_READY
            arlenef95928178

            How do I " Navigate to /Users//Library/Application Support/Adobe/DigitalEditions" ?  Where do I need to go to on my Mac to find this? 

            • 3. Re: E_ACT_NOT_READY
              shreya Adobe Employee

              Ok, try the following way to access activation.dat:

               

              1. Go-> Go to folder.

              Go to folder dialog will appear.

               

              2. Type   ~/Library/Application Support/Adobe/Digital Editions

              drag the activation.dat file to the trash.

               

              Hope this works !!