Hi, A couple of days ago I purchased and downloaded the creative cloud photoshop but now that I'm using it some of the tools aren't there. Also, when I open it I get a message saying that I'm a trial user even though I'm not. Is it me, or did the person downloading it not download everything? What do I do. I need to put some arrows in a picture to point something out but can't. Thanks.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"