2 Replies Latest reply on Feb 17, 2015 6:15 AM by ninam17920029

    E_AUTH_USER_ALREADY_REGISTERED

    ninam17920029

      I've got a new Sony eReader (PRS-T1) that I'm trying to authorize using my Adobe ID on Sony Reader for PC, however I get the error "E_AUTH_USER_ALREADY_REGISTERED." when I try to do so. I auhorized the computer without any problems just a few minutes before. In another post the suggestion was to go to Edit/Preferences/Deautorize but that doesn't help as I cannot see the eReader there to deauthorize it and authorize it again. How can I solve this? I've been in contact with Sony support, who asked me to contact Adobe support, who asked me to post a question here.

        • 1. Re: E_AUTH_USER_ALREADY_REGISTERED
          shreya Adobe Employee

          Please share more information:

           

          1. You authorized sony reader for PC with an adobe id or you authorized without an id ?

          2. error "E_AUTH_USER_ALREADY_REGISTERED." you are getting on PC or sony reader device.

           

          You can also create a new adobe id and try to authorize your device.

           

          Thanks

          • 2. Re: E_AUTH_USER_ALREADY_REGISTERED
            ninam17920029 Level 1

            1. Yes with an Adobe ID.

            2. The error I get on the PC. When I connect the Sony eReader I get a message asking me if I want to authorize it. I choose adobe ID and add my adobe id and password. Then I get that error message on the computer.

             

            I can try to create another adobe id and authorize with it if nothing else works.

             

            Thank you!