How far are you getting with your install of Premiere Elements 12 on Windows 8.1 64 bit? Any error
The help call sounds like there are problems. Lots of questions need to be put together with answers.
Besides the above, the typical drill questions in matters such as these include
1. Does the problem exist with or without the antivirus and firewall(s) disabled?
2. Are you running the program from a User Account with Administrative Privileges?
3. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements?
4. Are you working with a pen and tablet device or mouse?
5. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the
6. Depending on the error messages, your possible solutions might be
Let us consider the above and then decide what next. Any questions or need clarification, please do not hesitate