2 Replies Latest reply on Jun 23, 2016 12:56 AM by F. McLion

    Installation is stuck on "preparing files"

    river-k Level 1

      I downloaded Lightroom_5_LS11_win_5_7_1.exe from http://download.adobe.com/pub/adobe/lightroom/win/5.x/Lightroom_5_LS11_win_5_7_1.exe and I have never installed Lr before, but the installation application just cant work.

      When I open this .exe file and choose a location and then I click next, this application just stays on "preparing files" and the progress bar also get stuck.

       

      My PC's system is Win 8.1(64-bit) ,  how to solve this problem??