7 Replies Latest reply on May 5, 2015 1:56 PM by Jose Wong

    "Send to Illustrator" and "Send to Photoshop"error

    Mr.E.

      I have the latest versions of both Creative Cloud and Illustrator (18.1.1) running on my computer (OS X)

      In Sketch 2.1 I have the option to "Save PSD to Creative Cloud", "Send to Photoshop" and "Send to Illustrator".

      Only the first one works. The other two produce the following notification from Creative Cloud:

      Send To Desktop:

      Unable to open file. Please try sending it from your device again.

      Any idea of why one works but the other fail? Is the first option equivalent to the others? (Meaning, if I could send it to Illustrator or Photoshop, do I get the same file as the one I can access with either program from my Creative Cloud assets?)

        • 1. Re: "Send to Illustrator" and "Send to Photoshop"error
          KoMaruyama Adobe Community Professional

          Make sure you're logged in with the same CC account on both your Mac and on your iPad?

          • 2. Re: "Send to Illustrator" and "Send to Photoshop"error
            Mr.E. Level 1

            Thanks.

            I do have the same CC account on both. I checked just in case, but it also makes sense since the option "Save PSD to Creative Cloud" does work from my iPad and I can access those files on my synced folder on my Mac. Also, with the "Send to..." options the computer seems to receive the message that "something" was sent from the iPad (which I assume is the result of a dialog between my iPad and CC) but somehow it doesn't go through with it and gives the error message.

            • 3. Re: "Send to Illustrator" and "Send to Photoshop"error
              KoMaruyama Adobe Community Professional

              I am sending to both Mac and Win successfully.  I don't have any permissions set to anything but default.

              Even my Sync Settings in Ai are set to "None"

               

              You may want to just double check your Ai preferences to ensure that it does see your correct CC account.

              Preferences/Sync Settings

               

              If you could post your iOS and OS versions that would help too.

              I suspect that there may be something in the new desktop OS that is blocking you from pushing a file that is automatically opened.

               

               

              **Possible connection fix: LOG OUT / LOG BACK IN to your iPad app / CreativeCloud app.  It's possible that the connection needs a refresh.

              • 4. Re: "Send to Illustrator" and "Send to Photoshop"error
                N2014

                I have an updated version of Creative Cloud - Illustrator CC (Win 7). Sketch 2.2 on my updated iPad (iOS 8.3).

                When trying to a simple one layer Sketch image with "Send to Illustrator", the following error message appears in Illustrator CC:

                 

                "Version 2 of the Adobe Photoshop Sketch file format is not supported in the version of Adobe Illustrator."

                 

                What to do?

                • 5. Re: "Send to Illustrator" and "Send to Photoshop"error
                  KoMaruyama Adobe Community Professional

                  I get the same error warning on Illustrator CC 2014 (Win7) on updated iPad (iOS 8.3),

                   

                  BUT, I'm not sure what it's balking about.

                   

                  1) Click OK

                  2) Select the image

                  3) In the OBJECT menu pulldown, select "Sketch & Line Art" and then EXPAND TO PATHS

                   

                  The vector information from Photoshop Sketch is restored.

                  • 6. Re: "Send to Illustrator" and "Send to Photoshop"error
                    Jose Wong Adobe Employee

                    Hi,

                     

                    Is your desktop machine where you are running Photoshop and Illustrator in a corporate network within a firewall ? If that is the case, it could be possible that some data sent to the desktop apps have been blocked and the "Send to Photoshop/Illustrator" functionality can not be completed. If this is your case, can you try the "Send to Photoshop/Illustrator" outside of the corporate network? The "Save PSD to Creative Cloud" is a different workflow as the files are stored in the cloud.

                     

                    Hope this helps,

                    Jose

                    • 7. Re: "Send to Illustrator" and "Send to Photoshop"error
                      Jose Wong Adobe Employee

                      Hi,

                       

                      The warning message you are seeing ""Version 2 of the Adobe Photoshop Sketch file format is not supported in the version of Adobe Illustrator." will be addressed in the next release of Adobe Illustrator. You can dismiss this warning message and still continue your work, including "Expand to Paths"

                       

                      Hope this helps,

                      Jose

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