Help. I purchased Lightroom 5.2 from Best Buy. I redeemed the serial number, placed the DVD in the machine, and up pops the install window. I follow the steps but no window regarding the serial number. The pop up window tells me that the installation was successful, but the entire process took just a couple of minutes and although I see a Lr icon on the desk top, I can't open the program. I am working on a new i Mac.
Are there any error messages? You indicated that you redeemed your serial number. What does that mean? Do you have a serial number with six groups of four numbers, the first four being 1160? Please do not post your entire serial number.
Not an answer for you, but maybe info for others-
In Windows systems the icon on the desktop confuses some people as it is just the extracted install files (extracted successfully from the install program) in a folder with the Lr icon. The folder contains setup files that do the final install procedures by running the Setup.exe file.
The Serial Number is not requested until you run the LR program for the first time (after the full install).