5 Replies Latest reply on Feb 18, 2015 2:08 PM by DdeGannes

    Can't get lightroom to open with Yosemite...how can I resolve this?

    sharondaf76838423

      I recently upgraded to Yosemite but now I can't open Lightroom.  I get an error message.  I tried updating Java but that didn't help either.  I also can't find my registration number on my account even though I downloaded online. 

       

      How can I resolve this?

        • 1. Re: Can't get lightroom to open with Yosemite...how can I resolve this?
          JimHess Adobe Community Professional & MVP

          What is the exact wording of the error message?

          • 2. Re: Can't get lightroom to open with Yosemite...how can I resolve this?
            sharondaf76838423 Level 1

            Adobe Photoshop Lightroom 5 cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Lightroom 5 works with this version of OS X. You may need to reinstall the application.  Be sure to install any available updates for the application and OS X.

             

            Dyld Error Message:

              Library not loaded: @executable_path/../Frameworks/asneu.framework/versions/a/asneu

              Referenced from: /Applications/Adobe Photoshop Lightroom 5.app/Contents/MacOS/Adobe Photoshop Lightroom 5

              Reason: image not found

             

             

            Binary Images:

                0x7fff6c045000 -     0x7fff6c07b837  dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld

                0x7fff91b28000 -     0x7fff91e56fff  com.apple.Foundation (6.9 - 1152.14) <E3746EDD-DFB1-3ECB-88ED-A91AC0EF3AAA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

                0x7fff9a4db000 -     0x7fff9b025ff7  com.apple.AppKit (6.9 - 1344.72) <44EF7DEB-3072-3515-9F34-2857D557E828> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

             

             

            Unable to gather system configuration information.Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99

            Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

            Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

            Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)

            Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

            Network Service: Ethernet, Ethernet, en0

            Network Service: Wi-Fi, AirPort, en1

            Serial ATA Device: Hitachi HTS545032B9A302, 320.07 GB

            Serial ATA Device: MATSHITADVD-R   UJ-8A8

            USB Device: FaceTime HD Camera (Built-in)

            USB Device: Hub

            USB Device: USB Receiver

            USB Device: Apple Internal Keyboard / Trackpad

            USB Device: BRCM2070 Hub

            USB Device: Bluetooth USB Host Controller

            USB Device: Hub

            USB Device: IR Receiver

            Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

            • 3. Re: Can't get lightroom to open with Yosemite...how can I resolve this?
              lp90116682

              Probably you nedd uninstall it and reinstall it. It works on my Macbook pro.

              • 4. Re: Can't get lightroom to open with Yosemite...how can I resolve this?
                sharondaf76838423 Level 1

                I assume this means I don't have to pay for it again?

                • 5. Re: Can't get lightroom to open with Yosemite...how can I resolve this?
                  DdeGannes Adobe Community Professional

                  Once you keep your Lightroom License key/ keys safe you will always have the option to reinstall.