2 Replies Latest reply on Apr 29, 2015 3:18 AM by shreya

    .ACSM file doesn't full download, crashes ADE 4.03 on Mac

    hann23mck

      Help, everytime I download a more restricted library book to my ADE on Mac it crashes.  I have the log.

       

      If I download a free for the whole world to use book , such as James Joyce Ulysses, I am offered from the start an .epub version which is fine.  I can open those. Thus, the problem seems to be centered on accessing the book through the .acsm system.

       

      I have uninstalled and reinstalled ADE 2x now. 

       

      Any I have reauthorized per my librarian and it did not help.

       

      Why are the .ascm files not working? How can get this to work? 

       

      For any employees who are monitoring this forum, I can get you the error log. 


      Thank you,