0 Replies Latest reply on Feb 18, 2015 2:22 PM by alastairn69193544

    My ebook reader is saying "file open failed" why?

    alastairn69193544

      I bought the ebook through waterstones, via ADE and transferred it to my ebook but can't open the file.

      I noticed ADE is authorised to my old email and I bought the ebook via my new email, is this an issue?

      How do I get ADE authorised to my new email? I changed the email at adobe.com account.

      Now I can't even see the device in ADE when I connect it to my windows laptop!