Have you tried replacing the network cables connecting these machines?
Thanks for the reply P Spier,
We have tried not only replacing the network cables, but the network card, the OS, and the entire machine! Three brand new machines, all the same issue. You'd think this points to a hardware problem with those particular Dell machines but how would I track that down. I've replaced the network card. I've checked all the drivers. I've spoken to Dell and they tried their best. But when only InDesign is having the problem, it sure looks suspect to being an Adobe problem.
I'm currently in a very frustrating chat support session with Adobe support. Maybe i'll post that chat after this.
We've had a lot of similar reports for Mac, but this is the first I recall on a Dell or other PC. I wonder if an older driver, or a different brand of NIC would make a difference. Also you haven't said if you've got ID updated to the latest patch. I think the issue, at least for Mac, may have been addressed in the latest updatates.
We've tried an older driver and a different brand of NIC.
I did have the latest updates but now I see a new one came out. I'll have to apply that and see what happens.
I just finished a chat with Adobe support in which they basically hung up on me. Brutal. They said they don't support opening files on a network with InDesign. They say it is a company policy. Seems like an unreal policy in 2015.
We're experiencing the same issue with 3 of our 7 installs of InDesign. All are the latest version of CC 2014. Any possible solutions yet?
I work for our IT-department. Our designers complained about losing network connections to images residing over at mapped network locations.
We didn't have this problem in our Windows 7 environment with Adobe CC. It seems the functionality of Windows has changed in W8.1, but sadly not of Adobe CC.
What has changed is the update mechanism of Windows' group policy settings. Using the Replace function mapping the network drives now in W8.1 first disconnects the connection to the drive, then connects it again every group policy update cycle. The cycle is 90 minutes long by default. This causes the current Adobe CC InDesign and PhotoShop to crash in our environment.
Switching the Replace function to Update allows the network drives to maintain the connection, thus preventing the crash. This applies to shortcut icons on the desktop aswell. It does complicate things for the IT, but seems to be the only solution atm.