What computer operating system is your Premiere Elements 13 running on?
Has the program ever opened to the Expert workspace or the Quick workspace?
Some of the typical drill questions:
1. Does the problem exist with and with the antivirus and firewall(s) disabled? Do you have any other security programs
on your computer?
2. Are you running the program as Administrator in a home computer in contrast to a school or company network?
3. Are you using a pen and tablet device instead of a mouse?
4. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
5. What video card/graphics card does your computer use and is the driver version up to date according to the
web site of the manufacturer of the card?
How far do you get...Welcome Screen, Video Editor, New Project or elsewhere? Any error messages?
Let us start here and then decide what next.