1 Reply Latest reply on Feb 19, 2015 9:16 PM by shreya

    E_ADEPT_INTERNAL followed by Unable to Erase Authorization. How do I fix this?

    fabiov62986817

      I installed it its been four hours but installed it with the wrong email. My school ebooks are all in another email account, and I am trying to de-authorize ADE and authorize it with the right email account. It keeps on saying it is unable to erase authorization.

        • 1. Re: E_ADEPT_INTERNAL followed by Unable to Erase Authorization. How do I fix this?
          shreya Adobe Employee

          If due to some reason, you are unable to deauthorize ADE, follow the below steps:

           

          Mac:

          Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

          ADE will be deauthorized now.

          Now Authorize ADE again.

           

          Windows:

          Choose Start > Run.

          In the Open text box, type regedit and then press Enter. The Registry Editor opens.

          In the left pane of the Registry Editor, locate the following registry key:

          HKEY_CURRENT_USER\Software\Adobe\Adept

          Right-click the Adept key and choose Delete.

          In the Confirm Key Delete dialog, click OK.

           

          ADE will be deauthorized now.

          Now Authorize ADE again.