Adobe's website says when you download and install one of their CC programs, say Acrobat for example, you receive an email with the serial number and Adobe registers the serial to your account. I have downloaded several of the products and have been using them for a year now but there are no registered products or serial numbers showing under our account. We have a license for two users but my boss's access isn't working and is now asking for a serial number. Anyone know what we need to do?
Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"