Is that PHOTOSHOP Elements, or PREMIERE Elements?
Premiere Elements is not part of the Cloud, I will move this to that forum
Premiere Elements Forum http://forums.adobe.com/community/premiere_elements
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
What are you in the process of doing - downloading purchased installation files from Adobe or elsewhere?
What computer operating system are you working with?
Was file 1 a file with an .exe file extension? Are you looking for a second file with the file extension .7z?
Did you look on the computer desktop for any missing file(s) or folder(s) if this matter relates to Premiere Elements