Although QuickTime 7.7.6 is installed, Organizer>Help>System Info reflects QT is not installed?!?!
In spite of that, the QuickTime requirement still seems to be in effective in the program when QuickTime is installed.
If you go to Publish+Share/Computer/QuickTime, do you find presets there for the QuickTime exports? If so, that
constitutes a QuickTime install to me.
However, the no audio with AVCHD.mts files in the Elements Organizer 13 is well known. For most, if not all, the 13.1
Update has corrected that situation. Apparently it has not for you. If you go to Elements Organizer 13/13.1, and click on
Help Menu/About Elements Organizer, do you see verification that the Elements Organizer is version 13.1? It is interesting
to note that you say that the Elements Organizer no sound in your case is for AVCHD.mts and AVCHD.mp4. For others, it
was just the AVCHD.mts.
Let me see if I can get some online samples from Canon HF S10 and HF S30 in order to take a look at the situation.
If you want to send some small samples of problem files in a Dropbox link in your thread, I will test them in my programs.
I am not Adobe. I am a user of the program who visits here to share Premiere Elements information. I have no insider
information from Adobe.
We will be watching for your follow up. I will go looking for some sample files.
Thanks for the incredible responsiveness, A.T. Romano.
Re: Go to Publish+Share/Computer/QuickTime, do you find presets there for the QuickTime exports? If so, that constitutes a QuickTime install to me.
Yes ... 6 QuickTime presets, 2 each for NTSC, PAL and HD
Re: Go to Elements Organizer 13/13.1, and click on Help Menu/About Elements Organizer, do you see verification that the Elements Organizer is version 13.1
Yes ... Help>System Info ... (No About in 13) reveals the following
Elements Organizer 18.104.22.168
Core Version: 13.1 (20150130.m.66724)
Language Version: 13.1 (20150130.m.66724)
Here's a link to a sample HF G30 .mts clip on my Amazon CloudDrive: Amazon Cloud Drive
I think if we can fix the .mts, the .mp4 will be fixed simultaneously.
Very much appreciate your help.
I had no problems with your AVCHD.mts file (video or audio) in the Elements Organizer 13.1.
Thumbnail had image from video displayed. And, playback of the file in the Elements Organizer 13.1 player gave me video and audio for the file.
I looked at the file in Elements Organizer 13.1 on Windows 7 64 bit as well as Windows 8.1 64 bit.
The file that I looked at
1920 x 1080 @ 29.97 interlaced frames per second (field order: upper field first)
AC-3 Dolby Digital 2 channel stereo
The players that I have on my computers are
Windows Media Player
and a variety of other players contributed by the computer.
I suspect a specific Dolby Digital issue with your computer environment. But let us look at the following
1. Elements Organizer 13.1
Delete its settings file..
Local Disk C
and in the Organizer Folder is the psa.prf file that you delete or disable by renaming it from psa.prf to psa.prfOLD.
2. Elements Organizer 13.1
and then explore Repair or Optimize.
Then, create a new catalog if Repair and Optimize do not resolve the matter.
Please let us know the outcome as your schedule permits.
Looking forward to the results.