3 Replies Latest reply on Feb 20, 2015 8:36 PM by A.T. Romano

    Two issues getting a headless error form windows & my clips audio plays in the preview but not once placed in th timeline. I taped with a panasonic HC 750 V. i believe it is with clips filmed using directed not surround audio.

    pc74058487

      The title more or less says it all. I have Elements 13 & am Using the Panasonic HC 750V. I shot in AVCHD 1080/60p & instead of surround sound choose the directed feature to focus on the voices in front of me. The audio works in preview but not on the timeline. I am also getting Headless errors when working with premiere that pop up in windows but it does not shut down the system.

      Any help apprecaited.

        • 1. Re: Two issues getting a headless error form windows & my clips audio plays in the preview but not once placed in th timeline. I taped with a panasonic HC 750 V. i believe it is with clips filmed using directed not surround audio.
          A.T. Romano Level 7

          pc

           

          Have you updated your Premiere Elements 13 to 13.1 using an opened project's Help Menu/Update. If not, please do so.

           

          Just some points of clarification on the AVCHD 1080/60p with which you are having audio problem in Premiere Elements 13.

           

          a. I see no option to record to tape with your Panasonic model. Is there one? if not, what was recorded to, a memory card?

           

          b. When you talk about directed not surround audio, are you saying that your video uses Dolby Digital 2 channel stereo instead of 5.1 channel?

           

          c. Is your AVCHD footage presented to you as AVCHD.mts rather than AVCHD.mp4. I think that is the case if you are referring to Dolby Digital

          rather than AAC audio.

           

          Are you saying that you get play back video and audio if you double click the video's thumbnail in Project Assets, but you get video but no audio after you drag the file to the Timeline and play back its contents in the Edit area monitor?

           

          a. Have you checked the Volume control under the Adjust Tab/Adjustments Palette/Volume Panel expanded to make sure the Volume has been taken all the way down? Under that condition, you will get play back in the Preview Window, but no audio from the Timeline level play back in the Edit area monitor.

           

          b. In that same regard, if you look at the Timeline audio clip, note a yellow orange line that runs horizontally across the duration of the audio clip. Is that at the bottom of the frame or is it in the middle or at the top?

           

          Do you work with the Elements Organizer at all? That Headess issue sounds like an Elements Organizer issue. More on that later. That issue should not prevent you from continuing your work. But we will explore that next.

           

          Thanks.

           

          ATR

          • 2. Re: Two issues getting a headless error form windows & my clips audio plays in the preview but not once placed in th timeline. I taped with a panasonic HC 750 V. i believe it is with clips filmed using directed not surround audio.
            pc74058487 Level 1

            Thanks for the response ATR,

            Yes I am updated to 13.1

            a I filmed on Sandisk card

            b On my camera tehre is a feature where I can choose either zoom surround or focus options for sound. They all were shot in 5.1/2ch

            c My footage cis all AVCHD.MTS except one clip in AVCHD.MP4.MTS(This one plays perfectly) I don't know why that one clip was different. Maybe I adjusted sound or something else afterwords.

            When I click on the clip in project assets I get sound. When I place it in the timeline I get no sound and no wave forms appear on the audio channel. The volume is at mid level.

            Again Thanks!

            • 3. Re: Two issues getting a headless error form windows & my clips audio plays in the preview but not once placed in th timeline. I taped with a panasonic HC 750 V. i believe it is with clips filmed using directed not surround audio.
              A.T. Romano Level 7

              pc

               

              Thank for your reply with details.

               

              1. After you get your AVCHD.mts (1920 x 1080 @ 60 progressive frames per second file into Project Assets, please right click

              the thumbnail for the file there, select Properties. Please tell us what you see in the file's Properties for

              a. Source Audio Format

              and

              b. Project Audio Format

               

              2. Go to the Media Cache Files Folder and deleted all the files in it. The path to this folder in Windows 7, 8, or 8.1 64 bit is

              Local Disk C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Common

              Media Cache Files Folder - delete its contents.

              Close out of there and open your project and import one of your AVCHD.mts files. Problem corrected or still the same?

               

              3. If still the same, then delete the Adobe Premiere Elements Prefs file, and, if that does not work, then you delete the whole

              13.0 Folder in which the Adobe Premiere Elements Prefs file exists.

              Local Disk C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              13.0

              and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Make sure you are not working with hidden files,

              folders, and drives so that you can see the complete path cited. If you need help on that, please let me know.

               

              Please review and consider and then we will decide what next.

               

              Thank you.

               

              ATR