1 Reply Latest reply on Feb 21, 2015 7:48 AM by John T Smith

    Why won't my apps update?

    amyt48433037

      In my CC app, I have updates available for Photoshop and Illustrator, but when I click "update," it gives me a message that says that the update failed. As if it wasn't bizarre enough, my updates for InDesign and Adobe Acrobat succeeded. I've done some troubleshooting and even tried to update them from within Photoshop through Help>Updates and it still won't work.

       

      These are the actual error messages:

      Adobe Photoshop 2014.2

      There was an error installing this update. Please quit and try again later. Error Code: U44M1I216

       

      Adobe Illustrator CC Latest Updates (October 2014)

      There was an error installing this update. Please quit and try again later. Error Code: U44M1I216