2 Replies Latest reply on Feb 21, 2015 3:50 AM by AARDVARK7

    Creative Cloud core hangs on startup

    AARDVARK7 Level 1

      Frequently, when I start my computer Creative Cloud will hang and leave a small blank box designated 'Core' in the top left corner of the desktop.

      It won't close by hitting the cross, nor right clicking on the Taskbar icon and selecting 'Close Creative Cloud', so I have to resort to the Task Manager.

       

      It doesn't stop me from using the programs and I can immediately restart the Cloud, so it is a minor annoyance more than anything.

      There doesn't seem to be any mention of this here, or anywhere else, so I'm hoping someone might offer a solution.

       

      For the technical:

       

      All software and drivers are up to date

       

      Windows 8.1 64bit

      Intel i7 3770k

      Geforce GTX770

      OCZ SSD Raid 0 drive

      32GB DDR3 Ram

       

      Event ID 1002 -

      The program Creative Cloud.exe version 2.9.0.465 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: 193c

      Start Time: 01d04dbb404bb633

      Termination Time: 4294967295

      Application Path: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe

      Report Id: bdb3fa5a-b9ae-11e4-8208-3085a9974bc7

      Faulting package full name:

      Faulting package-relative application ID: