To begin with, I've been an Adobe customer since Photoshop version ONE- if this forum is the only way to reach an Adobe support channel, it is an epic failure of quality of service for Adobe - truly.
I have downloaded the Indesign CC trial because I am having issues with my InDesign CS6 desktop where it hangs on export of document to PDF (I use CC at work but am working from home this weekend on old software) = PROBLEM 1
The trial of Indesign CC will not open; a message is displayed regarding permissions / preferences/ access; this makes zero sense as it's my computer however it appears to be an Adobe preferences message = PROBLEM 2
Please advise how to successfully install the CC trial/ reset the Adobe preferences etc. or better yet speak./ email with a person.
The installers fail to set the permissions for the preference folders sometimes. If you are on Mac, see Cant launch new inDesign CC | Adobe Community
For windows, see Replace Your Preferences for the paths to the hidden user profile folders (you'll have to set Explorer to show hidden files) and make sure that both your user and System have full control over the folders and contents.
Thank you for your help!