2 Replies Latest reply on Feb 21, 2015 10:19 AM by A.T. Romano

    I'm having video playback problems in the timeline, Premiere Elements12

    chrisg58540508

      I'm having video playback problems in the timeline, Premiere Elements12.The clip keeps stuttering. The whole video is 45 minutes long, is HD and has added music tracks. Any ideas would be appreciated.

        • 1. Re: I'm having video playback problems in the timeline, Premiere Elements12
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •You MUST use an account with Administrator Privileges to run Premiere Elements
          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
          And some other questions...
          •What are you editing, and does your video have an orange line over it BEFORE you do any work?
          •Which version of Quicktime do you have installed?

          •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          •What is your exact graphics adapter driver version?
          •Have you gone to the vendor web site to check for a newer driver?
          •For Windows, do NOT rely on Windows Update to have current driver information
          •-you need to go direct to the vendor web site and check updates for yourself
          •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
          •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

          • 2. Re: I'm having video playback problems in the timeline, Premiere Elements12
            A.T. Romano Level 7

            chrisg

             

            What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 using an opened project's Help Menu/Update. If not, please do so.

             

            Let us start with your computer resources

            Processor and Clock Speed

            Installed RAM

            Free Hard Drive Space

             

            What is your project preset and does it match the properties of your source media?

            See Edit Menu/Project Settings/General. Any trouble interpreting that information, please let us know and we will help you interpret that

            information..

             

            When you were playing back the Timeline content in the Edit area monitor, was the Timeline content unrendered or rendered?

            Unrender is represented by an orange line over the Timeline content, and no color line or green line represents rendered.

            If unrendered, then click on the Render button above the Timeline. After that is complete, is the Timeline playback better?

             

            Let us start here and then we can decide what next based on your reply which will help us customize a reply to your specific

            situation.

             

            Any questions or need clarification, please ask.

             

            Thank you.

             

            ATR