3 Replies Latest reply on Feb 22, 2015 1:16 PM by A.T. Romano

    Requires disk to run?

    Connolly33

      I just installed PSPE 13 on W 8.1 and it is requiring me to have the installation disk to run.  Why is this?

      Thanks

        • 1. Re: Requires disk to run?
          A.T. Romano Level 7

          connolly33

           

          What is the exact message that you are getting from Premiere Elements?

           

          Are you saying that you are getting a No Disc error when you are trying to run Premiere Elements 13?

          What computer operating system?

           

          Assuming Windows 7, 8, or 8.1 64 bit for the moment...then

          delete the OldFilm.AEX file located in the following path as pointed out by Adobe in this forum

           

          Local Disk C

          Program Files

          Premiere Elements

          Adobe Premiere Elements 13.0

          Plug-ins

          Common

          NewBlue

          and in the NewBlue Folder is the OldFilm.AEX file that you delete or disable by renaming from OldFilm.AEX to

          OldFilm.AEXOLD.

           

          Please let us know if that is the issue and the solution worked for you.

           

          Thank you.

           

          ATR

          • 2. Re: Requires disk to run?
            Connolly33 Level 1

            That worked

            Thanks

             

            I have Windows 8.1, 64 bit.  The message was something like  "Please insert PSE disk"

            • 3. Re: Requires disk to run?
              A.T. Romano Level 7

              connolly33

               

              Thanks for the great news that the OldFilm.AEX deletion or disabling worked for you.

               

              I spend most of my time with Premiere Elements so I am not aware if the issue affects Photoshop Elements as well

              as Premiere Elements users.

               

              Recently Adobe released the 13.1 Update for 13.

              If you have not already updated from 13 to 13.1, the route is from an opened project's Help Menu/Update.

              But, the 13.1 Update did not correct the 13 No Disk error. So, Adobe's solution that worked for you and others

              remains the fix for Premiere Elements 13/13.1 No Disk error.

               

              Thanks again for the follow up which is appreciated.

               

              Best wishes

               

              ATR