1 Reply Latest reply on Feb 23, 2015 10:06 PM by shreya

    Error! Check Activation

    alaricn27876476

      I get the message above when trying to bring a library e-reader book onto my eReader and it says to ask support, so I am. Here are my details.

       

      Windows 7

      Google Chrome

      Flash version: 16.0.0.305

      Intel(R) Core(TM) i3

      Wireless WiFi

      4.0.3.110333

      Most basic user level

       

      Can somebody help rectify this? I see recommendations to install old versions? Is that sensible? Presumably they'll stop being supported fairly soon?

        • 1. Re: Error! Check Activation
          shreya Adobe Employee

          Error check activation error, you are getting on ADE or reader ?

           

          If on ADE, then you need to deauthorize and authorize ADE again.

           

          Launch ADE

           

          Help -> Erase authorization.

          ADE will be deauhorized.

           

          Now again AUTHORIZE ADE

          Help-> authorize computer.

           

          Error will be fixed !!