I submitted a case to exchange my license for CS6 from PC to Mac and it's still sitting in the queue as "Open - Pending Adobe Response". I bought the software online directly from Adobe and provided my order number. I don't understand what's so difficult about getting a response from Customer Support. Does anyone have a number I can call? Apparently that's nowhere to be found on their support site either.
Phone support | Orders, returns exchanges
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
Thank you. I was able to get my case resolved via chat.
Typically, Adobe says, "You can expect a response within one to two business days."