See Replace Your Preferences for the paths to the two hidden folders where ID stores the preference files and then make sure that your security settings give full control to both System and your username.
Dear P Spier,
I followed your instructions, and gave my user mister A - full controle on the 2 folders
C:\Users\MISTER B\AppData\Roaming\Adobe\InDesign\Version 10.0
C:\Users\MISTER B\AppData\Local\Adobe\InDesign\Version 10.0\en_US\Caches
Note that MISTER B is de pc administrator
MISTER A is a user on this pc.
Also note that the system is W2012.
Unfortunatly no result, still my indesign software does not start.
What do I miss at this point?
Does it start when you run as an administrator?
yes it does starts up.
Try renaming the preference folders in the regular user profile, reboot and launch InDesign from that account.
Do you mean the folders of the regular user MISTER A? Because MISTER A does not have any folders such as MISTER B (C:\Users\MISTER B\AppData\Roaming\Adobe\InDesign\Version 10.0 and C:\Users\MISTER B\AppData\Local\Adobe\InDesign\Version 10.0\en_US\Caches)
I have to rename these folders at MISTER B the administrator?
I renamed the folders such as mentioned above, the one from the administrator. After restart there were new folders as soon as we started ID as administrator. The folders already had user (MISTER A) full control, but again the same error.
If Mister A does not have any folders at all then there is no permission at a higher level. Copy the Mister B folders for Adobe from AppData\Local\ and Appdata\roaming\ and paste them into the same locations for Mister A.
If you see a dialog asking if you want to merge the folders, then they already exist, and MERGING WILL NOT solve the problem. You must replace the folders, so go back and find them so you can rename them.